- Location
- Bridgewater New Jersey USA
- Employment
- Temporary
- Seniority
- Entry-Level
- Department
- Clienteling, CRM & VIP Relations
- Industry
- Eyewear & Vision Care
- Posted
- Nov 6, 2026
About Kering Eyewear
Kering Eyewear is the specialist eyewear division of Kering, created to bring design excellence, brand stewardship, and commercial agility to some of the world’s most desirable luxury houses. As an employer, the company offers a dynamic, international environment where craftsmanship, innovation, and a deep respect for brand identity converge. Its teams collaborate across design, product development, supply chain, marketing, and sales, supporting iconic maisons with precision and creativity. Kering Eyewear values entrepreneurial spirit, diversity, and responsible business practices, providing employees with the opportunity to shape a fast-growing luxury category within a global group committed to sustainability and long-term excellence.
Kering Eyewear is seeking a temporary Customer Service Ambassador to manage customer requests, orders, inquiries, and complaints across multiple communication channels, while supporting business development. The role is agency-hired and requires 1–2 years of contact center experience; luxury sales or hospitality experience is preferred.
Role & Responsibilities
- Manage order flow from order acquisition through order entry in compliance with agreed trade terms.
- Handle customer inquiries across telephone, email, fax, chat, and web channels.
- Proactively research information using available resources.
- Manage and resolve customer complaints.
- Identify and escalate priority issues.
- Provide customers with product and service information.
- Follow up on customer requests and inquiries through to resolution.
- Document interaction information according to standard operating procedures.
- Create new business opportunities through a proactive approach.
Qualifications
- Knowledge of sales principles and methods.
- Knowledge of order-to-cash flows.
- Experience in a luxury sales environment or hospitality is preferred.
- A proven ability to think outside the box.
- Good working knowledge of Office Pack, including intermediate Excel, PowerPoint, and Word.
- Working knowledge of SAP and CRM tools is advantageous.
- Fluent English and a second foreign language; French is preferred.
- Ability to multitask in a fast-paced environment and contribute to building a new organization.
- Excellent verbal and written communication skills.
- Customer-oriented approach.
- Results-driven approach.
Skills
Experience
1–2 years of work experience in a contact center environment; luxury sales or hospitality experience preferred.
Workplace
The role is situated in Bridgewater, New Jersey, USA.
Explore jobs in New Jersey or in the USA.
Culture
Kering Eyewear offers a dynamic, international workplace where entrepreneurial spirit, design excellence, and a deep understanding of luxury come together. As part of the Kering Group, it fosters collaboration, innovation, and responsible growth, empowering teams to shape distinctive eyewear experiences for some of the world’s most prestigious brands.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.