- Location
- Bridgewater New Jersey USA
- Employment
- Full-time
- Seniority
- Mid-Level
- Compensation
- $55,000–65,000/year
- Department
- Wholesale, Commercial & B2B Sales
- Industry
- Eyewear & Vision Care
- Posted
- Nov 9, 2026
About Kering Eyewear
Kering Eyewear is the specialist eyewear division of Kering, created to bring design excellence, brand stewardship, and commercial agility to some of the world’s most desirable luxury houses. As an employer, the company offers a dynamic, international environment where craftsmanship, innovation, and a deep respect for brand identity converge. Its teams collaborate across design, product development, supply chain, marketing, and sales, supporting iconic maisons with precision and creativity. Kering Eyewear values entrepreneurial spirit, diversity, and responsible business practices, providing employees with the opportunity to shape a fast-growing luxury category within a global group committed to sustainability and long-term excellence.
Kering Eyewear is seeking a Customer Operations Specialist for Department Stores, based in its Bridgewater, New Jersey office, to manage order-to-cash operations, customer data, order and delivery flows, returns, reporting, and service processes. The role partners with sales, planning, logistics, and finance, and offers an annual salary range of $55,000–$65,000, which may vary based on job level, market location, internal equity, skills, experience, and performance.
Role & Responsibilities
- Manage the customer portfolio’s order-to-cash process accurately and on time.
- Partner with the sales team to deliver excellent customer service.
- Ensure compliance with company processes and procedures.
- Maintain customer master data, making timely adjustments as needed and ensuring the accuracy and integrity of all information.
- Collect EDI orders.
- Manage order flow from order acquisition through order entry, in accordance with agreed trade terms.
- Coordinate deliveries with planning, logistics, and customers; serve as the first point of contact for queries and issues.
- Analyze backorders to maintain a clean portfolio.
- Process and monitor goods returns in accordance with agreed trade terms.
- Own vendor manual compliance.
- Analyze vendor chargeback cases in partnership with the Finance Department.
- Prepare sales- and customer-related reports.
- Implement and enhance customer service procedures, processes, and systems.
- Participate in ad hoc sales activities and projects.
Qualifications
- 1–2 years of work experience in a B2B or wholesale account specialist environment preferred.
- Proven customer-facing experience.
- Sales experience in a controlled environment is an advantage.
- Experience with EDI.
- Proficiency with SAP is a plus.
- A 2–4-year degree in Business Management preferred.
- Customer management experience.
- Good working knowledge of Office Pack (Outlook, Excel, PowerPoint, Word).
- Good knowledge of sales principles and methods.
- Fluent English.
Skills
Experience
1–2 years of work experience in a B2B or wholesale account specialist environment preferred.
Education
A 2–4-year degree in Business Management preferred.
Workplace
This position is based in Bridgewater, New Jersey, USA, within easy reach of New York City.
Explore jobs in New Jersey or in the USA.
Compensation
The base compensation for this position ranges from USD 55,000 to USD 65,000 per annum.
Benefits
Health insurance coverage; Flexible Spending Accounts; employee wellness program; short- and long-term disability; life and disability insurance; 401(k) retirement savings plan with company match; paid paternity and maternity leave; paid holidays, sick time, vacation, and bereavement; Employee Assistance Program; product discounts. Plans are subject to eligibility requirements.
Culture
Kering Eyewear offers a dynamic, international workplace where entrepreneurial spirit, design excellence, and a deep understanding of luxury come together. As part of the Kering Group, it fosters collaboration, innovation, and responsible growth, empowering teams to shape distinctive eyewear experiences for some of the world’s most prestigious brands.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.