Kering Eyewear After Sales Specialist

About Kering Eyewear

Kering Eyewear is the specialist eyewear division of Kering, created to bring design excellence, brand stewardship, and commercial agility to some of the world’s most desirable luxury houses. As an employer, the company offers a dynamic, international environment where craftsmanship, innovation, and a deep respect for brand identity converge. Its teams collaborate across design, product development, supply chain, marketing, and sales, supporting iconic maisons with precision and creativity. Kering Eyewear values entrepreneurial spirit, diversity, and responsible business practices, providing employees with the opportunity to shape a fast-growing luxury category within a global group committed to sustainability and long-term excellence.

Role & Responsibilities

• Coordinate repair, warranty and commercial-return flows for the North America region with Logistics, Customer Service and Sales Support, delivering appropriate customer service in compliance with corporate policies.
• Ensure repairs, warranty claims and commercial returns are processed accurately and smoothly.
• Meet after-sales KPIs.
• Monitor open after-sales orders.
• Manage after-sales claims through the CRM ticketing system.
• Analyze warranty claims and recommend improvements.
• Ensure compliance with quality standards set by the Headquarters Quality Department.
• Support internal and external customers with technical eyewear inquiries.
• Implement processes in coordination with the After Sales Department.
• Propose process improvements to increase efficiency and customer service levels.

Qualifications

• 3–5 years of experience in an after-sales department, preferably at an optical eyewear organization.
• Knowledge of optical eyewear products, including small repairs, frame adjustments, disassembly and parts replacement.
• Knowledge of customer service processes and order-to-cash flows.
• Knowledge of Microsoft Office Suite, with a strong emphasis on Excel.
• Working knowledge of the SAP suite is an advantage, including ERP and BO.
• Fluent spoken and written English; French is a plus.
• Passionate team player with a proactive, results-oriented approach.
• Strong written and verbal communication skills.
• Problem-solving ability.
• Strong analytical skills.
• Ability to work under pressure.
• Ability to prioritize work effectively.
• Genuine curiosity and openness to innovation.

Skills

Experience

3–5 years of experience in an after-sales department, preferably at an optical eyewear organization.

Compensation

The base compensation for this position ranges from USD 25 to USD 28 per hour.

Benefits

Talent development, internal mobility, opportunities to learn and grow, and a stimulating and fulfilling workplace environment.

Culture

Kering Eyewear offers a dynamic, international workplace where entrepreneurial spirit, design excellence, and a deep understanding of luxury come together. As part of the Kering Group, it fosters collaboration, innovation, and responsible growth, empowering teams to shape distinctive eyewear experiences for some of the world’s most prestigious brands.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.