Kate Spade Retail Supervisor

About Kate Spade

Kate Spade is a vibrant American luxury lifestyle brand known for its spirited New York sensibility, joyful color, and polished modern femininity. Founded in 1993, the house has grown from an iconic handbag label into a global name spanning accessories, ready-to-wear, jewelry, footwear, home, and lifestyle. As an employer, Kate Spade offers a creative and collaborative environment where individuality, optimism, and thoughtful design are central to the culture. Part of Tapestry, Inc., the brand provides opportunities across retail, merchandising, design, digital, marketing, and corporate functions, inviting talent to contribute to a distinctive vision that celebrates wit, elegance, and everyday sophistication.

Role & Responsibilities

• Create a customer-first, high-energy sales environment through exceptional floor supervision, supporting store leadership and driving productivity and profitability.
• Lead by example as a brand ambassador, elevating service, selling behaviours and operational excellence in line with Kate Spade standards.
• Drive personal sales performance and lead the team to achieve sales and KPI targets; analyse metrics and implement best practices to improve results and efficiency.
• Build client relationships through proactive outreach and Kate Spade service standards; ensure exceptional in-store and after-sales experiences, and encourage repeat business and VIP retention.
• Model Kate Spade service behaviours—meeting and greeting customers and creating conversations—to foster relationships and discover client needs.
• Coach the team on goals and performance; support recruitment, onboarding, role modelling and ongoing development and training.
• Provide store leadership with feedback on individual performance and development needs, and advocate for the team.
• Foster an inclusive, equitable and diverse culture that empowers teams to thrive authentically.
• Perform and supervise opening and closing procedures, including cash handling, bank deposits, register operations and securing the facility; fulfil key-holding responsibilities.
• Process POS transactions and inventory functions accurately, including transfers, receiving, shipments, repairs and damages, to maintain inventory integrity.
• Maintain an organised stockroom and direct timely replenishment to ensure product availability on the sales floor.
• Drive omnichannel and virtual selling initiatives, including live-stream shopping.
• Promote brand-safe social media engagement and awareness of trends.
• Lead customer data capture to grow loyalty and repeat purchases.

Qualifications

• Strong written and verbal communication skills; detail-oriented, proactive, and able to multitask and prioritise effectively.
• At least 2 years of experience in a retail service environment in a management or floor leadership role; luxury, premium or comparable retail experience preferred. A combination of education and experience will be considered.
• Ability to communicate effectively with customers and staff and confidently navigate the sales floor.
• Proficiency with Microsoft Excel, Word, PowerPoint and Outlook.
• Social media literacy and understanding of platform trends.
• Comfort with omnichannel and virtual selling tools and clienteling systems.
• Ability to work a flexible schedule to meet business needs, including nights, weekends, peak busy season, high-traffic retail days and public holidays.
• Ability to regularly lift at least 25 lbs (up to 50 lbs occasionally), climb, bend, kneel and maneuver around the sales floor and stockroom.

Skills

Experience

At least 2 years in a retail service environment in a management or floor leadership role; luxury, premium or comparable retail experience preferred.

Benefits

Medical, dental and vision insurance; 401(k); paid paternity and maternity leave; commuter benefits; disability insurance; tuition assistance.

Culture

Kate Spade fosters a workplace culture rooted in optimism, creativity, and a distinctive sense of playful sophistication. As an employer, it encourages collaboration, individuality, and an entrepreneurial spirit, empowering teams to bring joyful, customer-focused storytelling to every aspect of the brand experience.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.