- Location
- San Diego California USA
- Employment
- Full-time
- Seniority
- Manager
- Department
- Retail & Boutique Operations
- Posted
- Nov 9, 2026
About Jo Malone London
Jo Malone London is a distinguished British fragrance house, celebrated for its elegant simplicity, unexpected scent pairings and refined gift-giving rituals. As an employer, the brand offers a polished, creative environment where artistry, service excellence and sensorial storytelling are central to daily work. Teams are encouraged to cultivate expertise in fragrance, build meaningful client relationships and contribute to a culture defined by curiosity, collaboration and impeccable attention to detail. With its global presence and heritage of modern British luxury, Jo Malone London provides opportunities for professionals who value craftsmanship, individuality and the pleasure of creating memorable experiences.
Jo Malone London seeks a Store Manager in San Diego to lead, coach and develop Sales Associates and deliver sales, customer service and operational targets. The role owns store business planning, customer recruitment and retention, in-store events, customer relationship management and team performance, with exposure to consumer insights and frontline marketing. This is a full-time position with progressive career opportunities, training and development, and a competitive remuneration and benefits package.
Role & Responsibilities
- Lead, coach and develop the Sales Associate team to achieve sales, customer service and operational targets.
- Create and execute an agile business plan to recruit and retain customers through strategic targeting, impactful in-store events, customer relationship management and leadership of a high-performing team.
Qualifications
- Proven retail management or assistant retail management experience, preferably in cosmetics.
- Ability to provide inspirational, authentic and personalized customer service.
- Experience in business planning, including setting sales and customer service targets, sales analysis and staff scheduling.
- Retail operations experience, including inventory and facilities management and cash reconciliation.
- Proven record of leading a team to achieve sales and customer service targets.
- Experience creating and executing in-store events.
- Ability to work retail hours, including days, nights, weekends and special events, in a fast-paced environment.
- Previous experience with retail point-of-sale software.
- Proficiency in Microsoft Office.
- Must be able to provide proof of the right to live and work in the United States if invited to interview.
Skills
Experience
Proven retail management or assistant retail management experience; experience in business planning, retail operations, team leadership and in-store events.
Workplace
The successful candidate will be located in San Diego, California, USA.
Explore jobs in California or in the USA.
Benefits
Progressive career opportunities, training and development, and a competitive remuneration and benefits package.
Culture
Jo Malone London fosters a refined, creative workplace where British elegance, craftsmanship, and storytelling shape every client and colleague experience. As an employer, it encourages collaboration, individuality, and entrepreneurial spirit, offering teams the opportunity to contribute to a distinctive world of fragrance, luxury service, and sensory innovation.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.