Jo Malone London Key Holder

About Jo Malone London

Jo Malone London is a distinguished British fragrance house, celebrated for its elegant simplicity, unexpected scent pairings and refined gift-giving rituals. As an employer, the brand offers a polished, creative environment where artistry, service excellence and sensorial storytelling are central to daily work. Teams are encouraged to cultivate expertise in fragrance, build meaningful client relationships and contribute to a culture defined by curiosity, collaboration and impeccable attention to detail. With its global presence and heritage of modern British luxury, Jo Malone London provides opportunities for professionals who value craftsmanship, individuality and the pleasure of creating memorable experiences.

Role & Responsibilities

• Support the Store Manager and Assistant Manager in ensuring the smooth and efficient operation of the store.
• Lead by example, coaching and mentoring the sales team to deliver inspirational, authentic, and personalized customer service and achieve sales and customer service targets.
• Perform start- and end-of-day cash reconciliation.
• Open and close the store on a rota basis.

Qualifications

• Proven retail experience, preferably in cosmetics.
• Ability to provide inspirational, authentic, and personalized customer service.
• Previous retail operations experience, including cash reconciliation and opening and closing the store, is desirable.
• Previous supervisory experience, including coaching and mentoring others to achieve sales and customer service targets, is desirable.
• Ability to work retail hours, including days, nights, weekends, and special events in a fast-paced work environment.
• Previous experience with retail point-of-sale software.
• Must be able to provide proof of the right to live and work in the country if invited to interview.

Skills

Benefits

Progressive career opportunities, training and development, and a benefits package.

Culture

Jo Malone London fosters a refined, creative workplace where British elegance, craftsmanship, and storytelling shape every client and colleague experience. As an employer, it encourages collaboration, individuality, and entrepreneurial spirit, offering teams the opportunity to contribute to a distinctive world of fragrance, luxury service, and sensory innovation.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.