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- Location
- 5014 Gage Ave (View map)Fort Worth, TX 76107USA
- Employment
- Part-time
- Seniority
- Supervisor
- Compensation
- $17.63–29/hour
- Department
- Retail & Boutique Operations
- Industry
- Perfumes, Cosmetics & Prestige Beauty
- Posted
- Sep 22, 2026
About Jo Malone London
Jo Malone London is a distinguished British fragrance house, celebrated for its elegant simplicity, unexpected scent pairings and refined gift-giving rituals. As an employer, the brand offers a polished, creative environment where artistry, service excellence and sensorial storytelling are central to daily work. Teams are encouraged to cultivate expertise in fragrance, build meaningful client relationships and contribute to a culture defined by curiosity, collaboration and impeccable attention to detail. With its global presence and heritage of modern British luxury, Jo Malone London provides opportunities for professionals who value craftsmanship, individuality and the pleasure of creating memorable experiences.
The Estée Lauder Companies seeks a dynamic and inspirational Key Holder to support Store Manager and Assistant Manager operations at Jo Malone London's Fort Worth location. This part-time position requires strong retail leadership capabilities, cash handling expertise, and the ability to mentor sales associates in delivering personalized, authentic customer service. Responsibilities include opening and closing the store on a rotational basis, conducting daily cash reconciliations, and coaching the team to achieve sales and service targets.
Role & Responsibilities
- Lead and mentor sales team members to deliver inspirational, authentic, and personalized customer service while modeling expected behaviors
- Support Store Manager and Assistant Manager in ensuring smooth and efficient store operations
- Perform opening and closing store duties on a rotational basis, including security and facility checks
- Execute end-of-day and start-of-day cash reconciliation with accuracy and attention to detail
- Coach and mentor team members to achieve sales targets and customer service standards
- Oversee point-of-sale operations and ensure compliance with retail procedures
Qualifications
- Proven retail experience, preferably within cosmetics or prestige beauty
- Ability to provide inspirational, authentic, and personalized customer service
- Proficiency with retail point-of-sale software
- Retail operations experience including cash reconciliation (desirable)
- Previous supervisory or team-lead experience with coaching and mentoring capabilities (desirable)
- Capability to work retail hours including days, nights, weekends, and special events
- Legal right to work in the country
Skills
Experience
Proven retail experience, preferably within cosmetics. Previous supervisory experience including coaching and mentoring others to achieve sales and customer service targets is desirable. Previous retail operations experience including cash reconciliation and opening and closing the store is desirable.
Workplace
The successful candidate will be located in Fort Worth, Texas, USA.
Explore jobs in Texas or in the USA.
Compensation
The base compensation for this position ranges from USD 17.63 to USD 29 per hour.
Benefits
Health insurance coverage (medical, dental, and vision insurance), wellness and family support programs, life and disability insurance, retirement savings plans, paid leave programs, education-related programs, paid holidays and vacation time, competitive bonus program eligibility
Culture
Jo Malone London fosters a refined, creative workplace where British elegance, craftsmanship, and storytelling shape every client and colleague experience. As an employer, it encourages collaboration, individuality, and entrepreneurial spirit, offering teams the opportunity to contribute to a distinctive world of fragrance, luxury service, and sensory innovation.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Jo Malone London, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Supervisor», «Store Operations Associate», «Sales Lead», «Floor Supervisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.