Hugo Boss Sales Supervisor

About Hugo Boss

Founded in 1924 and headquartered in Metzingen, Germany, HUGO BOSS is a global premium fashion group whose BOSS and HUGO brands offer distinct expressions of contemporary style. With roots in tailoring, its collections span clothing, accessories and fragrances, combining design expertise with international commercial reach. As an employer, the group offers career paths across creative disciplines, product development, retail, digital commerce and corporate functions. Its international operations bring together diverse professional expertise, with opportunities to contribute to brand development and customer experience.

Role & Responsibilities

• Meet the department sales plan by serving as a leader and specialist.
• Work closely with peers and develop them to grow the business.
• Mentor and lead sales associates on the sales floor, sharing product knowledge and holding training seminars as needed for new collection arrivals and new hires.
• Lead by example by closing sales and providing exceptional customer service and focus.
• Guide the team in appropriate, timely communication with clients and customer contacts.
• Work toward department and store targets, focusing on the OFS, Customer Voice and UPT KPIs.
• Maintain a thorough understanding of inventory to reduce losses and build strong product knowledge for the department.
• Follow up on product deliveries and out-of-stock items, and develop relationships with B&M.
• Hold product training sessions introducing new products, storytelling and exclusive launches.
• Ensure full store execution in the Model Store and NEXT LEVEL RETAIL MERCHANDISING, incorporating storytelling at all times.
• Identify outstanding customer issues or needs and client-development results for new business.
• Gather feedback from clients and sales associates regarding products.
• Follow up with clients on new-season launches and events, building relationships with key clients and turning them into fans.
• Build a clientele to meet individual sales goals and cross-sell and upsell.
• Develop existing business by contacting repeat customers.
• Help identify slow sellers, stock rotation, style replenishment, best sellers and product needs.
• Follow all CRM initiatives related to the business, including inviting customers back to shop, knowing key customers and capturing email addresses.

Qualifications

• Bachelor of Science college degree preferred, or equivalent experience.
• 1–2 years of specialty retail management experience.
• Excellent organizational, analytical and leadership skills.
• Demonstrated strong customer service and communication skills.
• Independent, self-motivated, detail-oriented and entrepreneurial.
• Strong business acumen and interpersonal skills.

Skills

Experience

1–2 years of specialty retail management experience

Education

Bachelor of Science college degree preferred, or equivalent experience.

Benefits

Commission; earned vacation and sick time; health, dental and vision care; 401(k); employee discount.

Culture

Hugo Boss combines German tailoring heritage with a contemporary, globally minded approach, creating a workplace where precision, creativity and commercial awareness are central. Its teams work across design, retail and digital functions, with an emphasis on collaboration, innovation and delivering a consistent premium brand experience.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.