Hugo Boss Sales Floor Keyholder

About Hugo Boss

Founded in 1924 and headquartered in Metzingen, Germany, HUGO BOSS is a global premium fashion group whose BOSS and HUGO brands offer distinct expressions of contemporary style. With roots in tailoring, its collections span clothing, accessories and fragrances, combining design expertise with international commercial reach. As an employer, the group offers career paths across creative disciplines, product development, retail, digital commerce and corporate functions. Its international operations bring together diverse professional expertise, with opportunities to contribute to brand development and customer experience.

Role & Responsibilities

• Convey a positive impression of HUGO BOSS through exceptional shopping experiences, compelling merchandise presentations and operational strategies that support positive operating profits.
• Achieve sales goals and stay aware of annual, monthly and daily targets.
• Develop personal sales through proactive selling, client-book use, and active client tracking and profiling.
• Know how and when to close a sale.
• Maintain a positive attitude toward customers and coworkers, and demonstrate effective floor presence through welcoming greetings, friendly posture, poise and brand-appropriate presentation.
• Use basic communication skills and maintain strong communication with sales associates, support staff, managers, corporate personnel and customers.
• Actively maintain client and profile books.
• Demonstrate general knowledge of alteration procedures.
• Create lasting, positive customer impressions and maintain professional standards with customers, peers and management.
• Follow through on all commitments made to customers.
• Maintain current knowledge of customer-service standards and deliver service beyond expectations.
• Proactively generate ideas for better serving customers.
• Inform customers about upcoming events and explain return and exchange policies.
• Assist with re-merchandising as needed and maintain back stock.
• Wear professional attire; a uniform will be provided soon, and maintain high personal-grooming standards.
• Participate in product-knowledge seminars and maintain a clear understanding of new product designs, communicating that knowledge to customers.
• Educate customers about HUGO BOSS products and lifestyles.
• Open the store and carry out opening operations.

Qualifications

• A bachelor’s degree preferred, or equivalent experience.
• 1–2 years of specialty retail management experience.
• Excellent organizational, analytical and leadership skills.
• Demonstrated strong customer-service and communication abilities.
• Independent, self-motivated, detail-oriented and entrepreneurial approach.
• Strong business acumen and interpersonal skills.
• Excellent knowledge of HUGO BOSS products.

Skills

Experience

1–2 years of specialty retail management experience

Education

A bachelor’s degree preferred, or equivalent experience.

Benefits

Earned vacation and sick time; health care, dental and vision coverage; 401(k); employee discount.

Culture

Hugo Boss combines German tailoring heritage with a contemporary, globally minded approach, creating a workplace where precision, creativity and commercial awareness are central. Its teams work across design, retail and digital functions, with an emphasis on collaboration, innovation and delivering a consistent premium brand experience.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.