Hugo Boss Retail Store Manager

About Hugo Boss

Founded in 1924 and headquartered in Metzingen, Germany, HUGO BOSS is a global premium fashion group whose BOSS and HUGO brands offer distinct expressions of contemporary style. With roots in tailoring, its collections span clothing, accessories and fragrances, combining design expertise with international commercial reach. As an employer, the group offers career paths across creative disciplines, product development, retail, digital commerce and corporate functions. Its international operations bring together diverse professional expertise, with opportunities to contribute to brand development and customer experience.

Role & Responsibilities

• Deliver an exceptional shopping experience and convey a positive impression of HUGO BOSS.
• Showcase the brand through engaging merchandise presentations and execute operational strategies that support positive operating profits.
• Train and develop staff, provide exceptional customer service, drive business with the merchant group, and solve problems using effective communication.
• Achieve positive results in sales, profit and loss management, and inventory control.
• Establish a goal-oriented selling culture focused on relationship selling, building a client base, and exceptional service.
• Ensure standard operating procedures are executed and policies are followed.
• Build community relationships through personal involvement, public relations events, and advertising opportunities.
• Manage staff personnel activities, including hiring, training, appraising, rewarding, motivating, and disciplining.
• Monitor performance, provide direction, and take corrective action when needed.
• Evaluate and respond to performance issues and actively recruit candidates.
• Lead, motivate, develop, and inspire the team while fostering an empowered organization.
• Ensure health and safety requirements are fulfilled, support store management in maintaining high standards, and empower store staff in this area.
• Maintain knowledge of health and safety policies and procedures.
• Ensure health and safety documentation is accurately recorded and maintained.

Qualifications

• A four-year degree is preferred.
• At least five years of specialty retail management experience.
• Excellent organizational, analytical, time-management, and leadership skills.
• Strong customer service and communication skills.
• Independent, self-motivated, detail-oriented, and entrepreneurial approach.
• Strong business acumen and interpersonal skills.
• Proficiency in Microsoft Office.
• Excellent knowledge of HUGO BOSS products.
• Strong consulting, negotiation, problem-resolution, mediation, and interpersonal skills.

Skills

Experience

At least five years of specialty retail management experience.

Education

A four-year degree is preferred.

Benefits

Bonuses, health and wellness benefits, earned vacation and sick time, company-paid holidays, and an employee discount.

Culture

Hugo Boss combines German tailoring heritage with a contemporary, globally minded approach, creating a workplace where precision, creativity and commercial awareness are central. Its teams work across design, retail and digital functions, with an emphasis on collaboration, innovation and delivering a consistent premium brand experience.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.