Hugo Boss Retail Keyholder

About Hugo Boss

Founded in 1924 and headquartered in Metzingen, Germany, HUGO BOSS is a global premium fashion group whose BOSS and HUGO brands offer distinct expressions of contemporary style. With roots in tailoring, its collections span clothing, accessories and fragrances, combining design expertise with international commercial reach. As an employer, the group offers career paths across creative disciplines, product development, retail, digital commerce and corporate functions. Its international operations bring together diverse professional expertise, with opportunities to contribute to brand development and customer experience.

Role & Responsibilities

• Deliver an exceptional shopping experience and a positive impression of HUGO BOSS through merchandise presentation and operational execution.
• Achieve sales goals and stay aware of annual, monthly, and daily targets.
• Develop personal sales through proactive selling techniques, use of the client book, and active client tracking and profiling.
• Know when and how to close a sale.
• Maintain a positive attitude toward customers and coworkers, with a welcoming floor presence, friendly posture, poise, and professional image.
• Use basic communication skills and maintain strong communication with sales associates, support staff, managers, corporate personnel, and customers.
• Actively maintain client and profile books.
• Demonstrate general knowledge of alteration procedures.
• Create a lasting, positive impression and uphold professional standards with customers, peers, and management.
• Follow through on commitments to customers and maintain current knowledge of customer service standards.
• Provide a level of customer service that goes above and beyond, and proactively generate ideas for serving customers better.
• Inform customers about upcoming events and explain return and exchange policies.
• Assist with re-merchandising as needed and maintain back stock.
• Wear professional attire and maintain high personal grooming standards; a uniform will be provided soon.
• Participate in product knowledge seminars and understand current product designs, communicating product information and HUGO BOSS lifestyles to customers.
• Open the store and carry out opening operations.

Qualifications

• A bachelor's degree is preferred, or equivalent experience.
• 1–2 years of specialty retail management experience.
• Excellent organizational, analytical, and leadership skills.
• Demonstrated strong customer service and communication skills.
• Independent, self-motivated, detail-oriented, and entrepreneurial.
• Strong business acumen and interpersonal skills.

Skills

Experience

1–2 years of specialty retail management experience

Education

Bachelor's degree preferred, or equivalent experience

Benefits

Commission; earned vacation and sick time; health, dental, and vision care; 401(k); employee discount.

Culture

Hugo Boss combines German tailoring heritage with a contemporary, globally minded approach, creating a workplace where precision, creativity and commercial awareness are central. Its teams work across design, retail and digital functions, with an emphasis on collaboration, innovation and delivering a consistent premium brand experience.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.