Hugo Boss Retail Key Holder

About Hugo Boss

Founded in 1924 and headquartered in Metzingen, Germany, HUGO BOSS is a global premium fashion group whose BOSS and HUGO brands offer distinct expressions of contemporary style. With roots in tailoring, its collections span clothing, accessories and fragrances, combining design expertise with international commercial reach. As an employer, the group offers career paths across creative disciplines, product development, retail, digital commerce and corporate functions. Its international operations bring together diverse professional expertise, with opportunities to contribute to brand development and customer experience.

Role & Responsibilities

• Achieve sales goals.
• Develop personal sales through proactive selling techniques, use of the client book, and active client tracking and profiling.
• Demonstrate knowledge of how and when to close a sale.
• Maintain a positive attitude toward customers and coworkers.
• Maintain effective sales-floor presence, including greeting customers, friendly posture, poise, and brand image projection.
• Use basic communication skills effectively.
• Actively maintain client-book profiles.
• Remain aware of annual, monthly, and daily sales goals.
• Demonstrate general knowledge of alteration procedures.
• Create a lasting, positive impression on customers.
• Maintain professional standards with customers, peers, and management.
• Follow through on all commitments made to customers.
• Maintain up-to-date knowledge of customer service standards and provide service that exceeds expectations.
• Proactively generate ideas to better serve customers.
• Inform customers about upcoming events.
• Understand and communicate return and exchange policies.
• Assist with re-merchandising as needed.
• Maintain back stock.
• Communicate effectively with sales associates, support staff, managers, corporate personnel, and customers.
• Maintain professional dress and high personal-grooming standards; a uniform will be provided soon.
• Participate in product-knowledge seminars.
• Understand the latest product designs and educate customers about HUGO BOSS products and lifestyles.
• Perform store-opening operations.
• Convey a positive impression of HUGO BOSS through exceptional shopping experiences, compelling merchandise presentations, and operational strategies that support positive operating profits.

Qualifications

• 1–2 years of specialty retail management experience.
• A bachelor's degree or equivalent experience is preferred.
• Excellent organizational, analytical, and leadership skills.
• Demonstrated strong customer-service and communication skills.
• Independent, self-motivated, detail-oriented, and entrepreneurial approach.
• Strong business acumen and interpersonal skills.

Skills

Experience

1–2 years of specialty retail management experience

Education

A bachelor's degree is preferred, or equivalent experience.

Benefits

Commission; earned vacation and sick time; health, dental, and vision care; 401(k); employee discount.

Culture

Hugo Boss combines German tailoring heritage with a contemporary, globally minded approach, creating a workplace where precision, creativity and commercial awareness are central. Its teams work across design, retail and digital functions, with an emphasis on collaboration, innovation and delivering a consistent premium brand experience.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.