Hugo Boss Retail Key Holder

About Hugo Boss

Founded in 1924 and headquartered in Metzingen, Germany, HUGO BOSS is a global premium fashion group whose BOSS and HUGO brands offer distinct expressions of contemporary style. With roots in tailoring, its collections span clothing, accessories and fragrances, combining design expertise with international commercial reach. As an employer, the group offers career paths across creative disciplines, product development, retail, digital commerce and corporate functions. Its international operations bring together diverse professional expertise, with opportunities to contribute to brand development and customer experience.

Role & Responsibilities

• Achieve sales goals and remain aware of annual, monthly, and daily targets.
• Develop personal sales through proactive techniques, use of the client book, and active client tracking and profiling.
• Demonstrate knowledge of how and when to close a sale.
• Maintain a positive attitude toward customers and coworkers.
• Deliver a polished floor presence through greeting, friendly posture, poise, and appropriate image projection.
• Use effective basic communication skills.
• Keep client book and profile information actively maintained.
• Demonstrate general knowledge of alteration procedures.
• Create a lasting, positive impression on customers and follow through on commitments made to them.
• Maintain professional standards with customers, peers, and management.
• Keep knowledge of customer service standards current and provide service that exceeds expectations.
• Proactively generate ideas to improve customer service and inform customers about upcoming events.
• Explain return and exchange policies to customers.
• Assist with re-merchandising as needed and maintain back stock.
• Communicate effectively with sales associates, support staff, managers, corporate personnel, and customers.
• Maintain professional attire and high personal-grooming standards; a uniform will be provided.
• Participate in product-knowledge seminars and stay informed about new product designs, educating customers about Hugo Boss products and lifestyles.
• Perform store-opening operations.
• Deliver an exceptional shopping experience, present merchandise effectively, and execute operational strategies that contribute to positive operating profits.

Qualifications

• Bachelor of Science degree preferred, or equivalent experience.
• 1–2 years of specialty retail management experience.
• Excellent organizational, analytical, and leadership skills.
• Demonstrated strong customer service and communication skills.
• Independent, self-motivated, detail-oriented, and entrepreneurial.
• Strong business acumen and interpersonal skills.

Skills

Experience

1–2 years of specialty retail management experience

Education

Bachelor of Science degree preferred, or equivalent experience

Benefits

Commission, earned vacation and sick time, health care, dental and vision coverage, 401(k), and an employee discount.

Culture

Hugo Boss combines German tailoring heritage with a contemporary, globally minded approach, creating a workplace where precision, creativity and commercial awareness are central. Its teams work across design, retail and digital functions, with an emphasis on collaboration, innovation and delivering a consistent premium brand experience.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.