- Employment
- Full-time
- Seniority
- Director
- Compensation
- $173432.42–204968.58/year
- Department
- Clienteling, CRM & VIP Relations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Nov 4, 2026
About Hermès
This prestigious fashion house, renowned for its timeless elegance and innovative designs, is a part of a leading global luxury conglomerate. The brand is committed to excellence and offers a dynamic environment where creativity and business acumen are equally valued.
Hermès seeks a Senior Director of Client Development to lead client development experts across MRTW, WRTW, Fine Jewelry, Beauty & Fragrances, and Equestrian, shaping acquisition, retention and elevated client experiences across channels. The role partners with métier, retail, ecommerce, CRM, analytics, merchandising, learning and client experience teams, and includes supervisory, budget and decision-making responsibility. This is an unlimited, full-time position.
Role & Responsibilities
- Develop client development strategies for the Women, Men and Lifestyle Universes, using data insights, feedback from client development experts, and input from regional vice presidents and stores.
- Define client action plans with each client development expert and métier partner.
- Map client journeys by segment and métier to establish a long-term client development strategy.
- Collaborate with Maison and Watch métier experts to identify client opportunities, share best practices, and align bespoke client experiences.
- Partner with Learning and Development and Merchandising to identify training opportunities and develop relevant selling ceremony and client experience modules.
- Identify client development gaps and opportunities, partnering with cross-functional teams to develop appropriate solutions, services and experiences.
- Work with CRM to identify clients for international events and accompany them, directly or indirectly, during those events.
- Establish strong client relationships that support continuity and ongoing representation.
- Work with Client Experience to define the animations calendar and create elevated, bespoke client experiences.
- Monitor competitive activity and formulate and communicate appropriate response strategies.
- Oversee client development experts across MRTW, WRTW, Fine Jewelry, Beauty & Fragrances, and Equestrian.
- Develop and implement sales-driving strategies while ensuring seamless selling ceremonies and excellent client experiences.
- Partner with CRM, Digital Analytics and BI to understand customer behavior, analyze trends, share insights with retail and ecommerce teams, and develop initiatives to engage clients across channels.
- Perform other duties as assigned by the supervisor.
Qualifications
- 10 or more years of sales experience.
- College degree preferred.
- Strong planning and organizational skills, with prioritization of deadlines and attention to detail.
- Strong leadership and communication skills.
- Even-tempered, with the ability to multitask continuously.
- Self-starter able to work independently.
- Flexible with schedule changes to accommodate business needs.
Skills
Experience
10+ years in sales experience
Education
College degree preferred.
Workplace
The role is situated in New York, New York, USA.
Explore jobs in New York or in the USA.
Compensation
The base compensation for this position ranges from USD 173432.42 to USD 204968.58 per annum.
Benefits
Commission and bonus incentives based on sales performance; medical, dental and vision coverage; life insurance and disability coverage; paid time off including 15 days of annual vacation, 11 company holidays, 3 floating holidays, 2 wellbeing days, and sick and safe time; paid parental leave and transition time; 401(k) and Roth retirement plans with company matching and profit sharing; voluntary benefits including flexible spending accounts, fitness reimbursement and voluntary life insurance; product discount; EAP resources; access to Calm App, Health Advocate and Family Building Support.
Culture
The company fosters a collaborative and innovative culture, encouraging employees to push the boundaries of creativity while maintaining a strong commitment to sustainability and ethical practices.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Hermès, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Senior Director, Client Development», «Senior Client Development Director», «Senior Director of Customer Development», «Senior Director of Client Relations», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.