Hermès Selling Supervisor

About Hermès

This prestigious fashion house, renowned for its timeless elegance and innovative designs, is a part of a leading global luxury conglomerate. The brand is committed to excellence and offers a dynamic environment where creativity and business acumen are equally valued.

Role & Responsibilities

• Meet monthly and annual individual sales goals while contributing to the boutique’s collective sales target.
• Organize and prioritize the workstation and selling floor; keep supplies stocked, maintain merchandise presentation, straighten and replenish merchandise, and follow visual merchandising guidelines for new receipts, physical EAS tagging and ticketing.
• Support merchandise flow, including replenishment, physical EAS tagging and ticketing, and assist with inventory preparation.
• Process transactions accurately, including receipts, CRM files containing purchase history and sales analysis, SKUs, payments and client verification; provide administrative support for after-sales service as needed.
• Partner with management on POS decisions and opening and closing procedures; open and close the daily till, monitor and report assets, approve returns and exchanges, seek management approval for exceptional requests, and communicate POS discrepancies by the end of the business day.
• Keep the workstation clean and organized.
• Carry out opening and closing asset protection procedures, including store access, alarm protocols, till closing, employee sign-in sheets and bag checks in conjunction with Asset Protection (AP), as applicable.
• Maintain daily key-log controls with AP; follow key-control and merchandise-security guidelines, prepare for physical inventory, and comply with asset protection procedures.
• Follow physical EAS tagging guidelines and ensure products are ticketed on the sales floor, in the back of house and among merchandise returns.
• Prepare for inventory and participate in monthly cycle counts, or as directed by management.
• Provide prompt, friendly service in keeping with Hermès service standards: greet clients, offer assistance, answer questions, and help with wrapping and packaging at POS.
• Perform other duties as assigned by the supervisor.

Qualifications

• At least 2 years of experience in a selling and/or supervisory capacity; luxury-environment experience preferred.
• Strong relationship-development and impeccable communication skills.
• Even-tempered, with the ability to multitask continuously.
• Self-starter able to work independently while collaborating with a team.
• Strong organizational skills.
• Open availability to accommodate business needs.
• Ability to lift 0–25 lbs. without assistance.
• Regular in-person work at a company-designated location is an essential function of the role.

Skills

Experience

At least 2 years in a selling and/or supervisory capacity; luxury-environment experience preferred.

Compensation

The base compensation for this position ranges from USD 26 to USD 29 per hour.

Benefits

Sales-performance commission and bonus incentives; medical, dental and vision coverage; life insurance and disability coverage; paid time off including 15 annual vacation days, 11 company holidays, 3 floating holidays, 2 wellbeing days, and sick and safe time; paid parental leave and transition time; 401(k) and Roth retirement plans with company matching and profit sharing; voluntary benefits including flexible spending accounts, fitness reimbursement and voluntary life insurance; product discount; EAP resources; access to Calm App, Health Advocate and Family Building Support.

Culture

The company fosters a collaborative and innovative culture, encouraging employees to push the boundaries of creativity while maintaining a strong commitment to sustainability and ethical practices.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.