Hermès Selling and Service Assistant

About Hermès

This prestigious fashion house, renowned for its timeless elegance and innovative designs, is a part of a leading global luxury conglomerate. The brand is committed to excellence and offers a dynamic environment where creativity and business acumen are equally valued.

Role & Responsibilities

• Provide clerical support for front- and back-of-house boutique operations, collaborating with the sales and selling support teams to support the client experience.
• Process and verify the accuracy of transactions, including receptions, CRM records, SKUs, monetary payments and client verification; partner with management on point-of-sale decisions.
• Provide administrative support for after-sales services as needed.
• Accurately record point-of-sale transactions, including sales, sends and repairs, and assist management with opening and closing procedures.
• Deliver prompt, friendly service by greeting clients, offering assistance and answering questions, and helping with wrapping and packaging at the point of sale.
• Support the sales team by hanging merchandise, returning items to the sales floor, retrieving stock and physically preparing the stockroom.
• Organize and prioritize the workstation and selling floor; keep supplies such as bags, boxes, notecards, ribbon and point-of-sale materials stocked, and maintain merchandising standards through straightening and filing in.
• Assist with stockroom operations and merchandise flow, including replenishment, physical EAS tagging and ticketing, and help prepare for physical inventory.
• Support after-sales operations by logging repairs, contacting clients and maintaining active records.
• Maintain accurate, detailed CRM files documenting purchase history and sales analysis.
• Answer phones promptly and provide friendly, appropriate customer service.
• Perform other duties as assigned by the supervisor.

Qualifications

• One year of retail experience; experience in a luxury environment preferred.
• Experience with POS and/or cash handling strongly preferred.
• Strong communication skills.
• Customer-service orientation.
• Ability to multitask.
• Detail-oriented approach.
• Strong organizational skills.
• Computer skills, including Microsoft Office.
• Ability to handle difficult situations with grace, compassion and composure.
• Ability to lift 0–25 lbs. without assistance.
• Regular in-person work at a company-designated location is an essential function of the position.
• Ability to perform the role's key functions with or without reasonable accommodations.

Skills

Experience

One year of retail experience; luxury environment preferred.

Compensation

The base compensation for this position ranges from USD 26 to USD 28 per hour.

Benefits

Commission and bonus incentives based on sales performance; medical, dental and vision coverage; life insurance and disability coverage; paid time off including 15 days of annual vacation, 11 company holidays, 3 floating holidays, 2 wellbeing days, and sick and safe time; paid parental leave and transition time; 401(k) and Roth retirement plans with company matching and profit sharing; voluntary benefits including flexible spending accounts, fitness reimbursement and voluntary life insurance; product discount; EAP resources; access to Calm App, Health Advocate and Family Building Support.

Culture

The company fosters a collaborative and innovative culture, encouraging employees to push the boundaries of creativity while maintaining a strong commitment to sustainability and ethical practices.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.