Hermès Selling and Service Assistant

About Hermès

This prestigious fashion house, renowned for its timeless elegance and innovative designs, is a part of a leading global luxury conglomerate. The brand is committed to excellence and offers a dynamic environment where creativity and business acumen are equally valued.

Role & Responsibilities

• Provide clerical support for front- and back-of-house boutique operations.
• Process transactions accurately, including receptions, CRM, SKUs, monetary payments and client verification; provide administrative support for after-sales services as needed.
• Partner with the management team on point-of-sale decisions.
• Accurately record point-of-sale transactions, including sales, sends and repairs; assist management with opening and closing procedures.
• Deliver prompt, friendly client service, answer questions, offer assistance, and support wrapping and packaging at the point of sale.
• Support the sales team by hanging merchandise, returning items to the sales floor, retrieving stock and physically preparing the stockroom.
• Organize and prioritize the workstation and selling floor; keep bags, boxes, notecards, ribbon and point-of-sale supplies stocked, and maintain merchandising standards through straightening and filing in.
• Assist with stockroom operations and merchandise flow, including replenishment, physical EAS tagging, ticketing and physical inventory preparation.
• Support after-sales services by logging repairs, contacting clients and maintaining active records.
• Maintain accurate, detailed CRM files documenting purchase history and supporting sales analysis.
• Answer phones promptly and provide friendly, appropriate customer service.
• Perform other duties as assigned by the supervisor.

Qualifications

• At least 1 year of retail experience; luxury-environment experience preferred.
• Strong communication skills.
• Experience with POS and/or cash handling strongly preferred.
• Customer-service orientation.
• Ability to multitask.
• Attention to detail.
• Strong organizational skills.
• Computer skills, including Microsoft Office.
• Ability to handle difficult situations with grace, compassion and composure.
• Ability to lift 0–25 lbs. without assistance.
• Regular in-person work at a company-designated location is an essential function of the position.

Skills

Experience

At least 1 year of retail experience; luxury-environment experience preferred.

Compensation

The base compensation for this position ranges from USD 25 to USD 26 per hour.

Benefits

Sales-performance-based commission and bonus incentives; medical, dental and vision coverage; life insurance and disability coverage; paid time off including 15 annual vacation days, 11 company holidays, 3 floating holidays, 2 wellbeing days, and sick and safe time; paid parental leave and transition time; 401(k) and Roth retirement plans with company matching and profit sharing; voluntary benefits including flexible spending accounts, fitness reimbursement and voluntary life insurance; product discount; EAP resources; access to the Calm App, Health Advocate and Family Building Support.

Culture

The company fosters a collaborative and innovative culture, encouraging employees to push the boundaries of creativity while maintaining a strong commitment to sustainability and ethical practices.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.