- Location
- Lake Forest Illinois USA
- Employment
- Full-time
- Seniority
- Mid-Level
- Compensation
- $25–27/hour
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Nov 11, 2026
About Hermès
This prestigious fashion house, renowned for its timeless elegance and innovative designs, is a part of a leading global luxury conglomerate. The brand is committed to excellence and offers a dynamic environment where creativity and business acumen are equally valued.
The Sales Specialist supports sales, client service and asset protection at Hermès Plaza Del Lago Boutique, partnering with the Assistant Manager, sales team and selling-support teams in a fast-paced luxury environment. The role includes sales-floor upkeep, POS and inventory duties, and consistent delivery of Hermès-standard client service. This is a full-time, unlimited-contract position; the hourly range is $25.00–$27.00, with actual rates determined by the job, location and individual experience.
Role & Responsibilities
- Meet individual monthly and annual sales goals while contributing to the boutique's collective sales target.
- Organize and prioritize the selling floor to support sales and the client experience; keep bags, boxes, note cards, ribbon, stationery and related supplies stocked.
- Maintain selling-floor standards by straightening merchandise, filling in and replenishing new receipts in accordance with visual merchandising guidelines, and completing physical EAS tagging and ticketing.
- Assist with inventory preparation as needed.
- Process transactions accurately, including receipts, CRM files detailing purchase history and sales analysis, SKUs, monetary payment and client verification; provide administrative support for after-sales service when needed.
- Partner with management on POS decisions and communicate opening, closing and general POS discrepancies by the end of the business day; keep the workstation clean and organized.
- Follow asset-protection procedures, including employee sign-in sheets and applicable bag checks in conjunction with AP; use appropriate asset-protection techniques and follow key-control and merchandise-security guidelines.
- Follow physical EAS tagging guidelines and ensure all products are properly ticketed on the sales floor, in the back of house and among merchandise returns.
- Prepare for physical inventory and participate in monthly cycle counts or as directed by management.
- Consistently deliver service in keeping with Hermès standards, including prompt, friendly greetings, offering assistance and answering questions, and helping with wrapping and packaging at POS.
Qualifications
- At least 2 years of sales experience; luxury-environment experience preferred. Minimum 3 years of experience is also stated.
- Strong relationship-development and impeccable communication skills.
- Even-tempered, with the ability to multitask continuously.
- Self-starter able to work independently while balancing collaboration with a team.
- Strong organizational skills.
- Open availability to accommodate business needs.
- Ability to lift 0–25 lbs. without assistance.
- Regular in-person work at a company-designated location is an essential function of the position.
Skills
Experience
At least 2 years of sales experience; luxury-environment experience preferred. Minimum 3 years of experience is also stated.
Workplace
This position is based in Lake Forest, Illinois, USA, within easy reach of Chicago.
Explore jobs in Illinois or in the USA.
Compensation
The base compensation for this position ranges from USD 25 to USD 27 per hour.
Benefits
Commission and bonus incentives based on sales performance; medical, dental and vision coverage; life insurance and disability coverage; paid time off including 15 vacation days, 11 company holidays, 3 floating holidays, 2 wellbeing days, and sick and safe time; paid parental leave and transition time; 401(k) and Roth retirement plans with company matching and profit sharing; voluntary benefits such as flexible spending accounts, fitness reimbursement and voluntary life insurance; product discount; EAP resources; access to the Calm App, Health Advocate and Family Building Support.
Culture
The company fosters a collaborative and innovative culture, encouraging employees to push the boundaries of creativity while maintaining a strong commitment to sustainability and ethical practices.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.