Hermès Sales Specialist

About Hermès

This prestigious fashion house, renowned for its timeless elegance and innovative designs, is a part of a leading global luxury conglomerate. The brand is committed to excellence and offers a dynamic environment where creativity and business acumen are equally valued.

Role & Responsibilities

• Meet monthly and annual individual sales goals while contributing to the boutique’s collective sales target.
• Organize and prioritize the selling floor to support sales and the client experience; keep bags, boxes, note cards, ribbon, stationery and related supplies stocked.
• Maintain selling-floor standards by straightening, replenishing new receipts in line with visual merchandising guidelines, applying physical EAS tags and ticketing merchandise.
• Assist with inventory preparation.
• Process transactions accurately, including receipts, CRM files detailing purchase history and sales analysis, SKUs, monetary payment and client verification; provide administrative support for after-sales service when needed.
• Coordinate with management on POS decisions and report opening, closing and other POS discrepancies by the end of the business day; keep the workstation clean and organized.
• Comply with asset-protection procedures, including employee sign-in sheets and bag checks in coordination with AP where applicable; follow key-control and merchandise-security guidelines.
• Apply physical EAS tags and ensure merchandise is properly ticketed on the sales floor, in the back of house and on returns.
• Prepare for physical inventory and participate in monthly cycle counts or as directed by management.
• Provide prompt, friendly service in keeping with Hermès standards: greet clients, offer assistance, answer questions, and support gift wrapping and packaging at POS.

Qualifications

• At least 2 years of sales experience; experience in a luxury environment preferred.
• Strong relationship-development and communication skills.
• Even-tempered, with the ability to multitask continuously.
• Self-starter able to work independently while collaborating with a team.
• Strong organizational skills.
• Open availability to accommodate business needs.
• Ability to lift 0–25 lbs. without assistance.
• Regular in-person work at a company-designated location is an essential function of the position.

Skills

Experience

At least 2 years of sales experience; luxury-environment experience preferred. ATS qualification indicates a minimum of 3 years.

Compensation

The base compensation for this position ranges from USD 26 to USD 27 per hour.

Benefits

Sales-performance-based commission and bonus incentives; medical, dental and vision coverage; life insurance and disability coverage; paid time off including 15 vacation days, 11 company holidays, 3 floating holidays, 2 wellbeing days, and sick and safe time; paid parental leave and transition time; 401(k) and Roth retirement plans with company matching and profit sharing; voluntary benefits including flexible spending accounts, fitness reimbursement and voluntary life insurance; product discount; EAP resources; access to Calm App, Health Advocate and Family Building Support.

Culture

The company fosters a collaborative and innovative culture, encouraging employees to push the boundaries of creativity while maintaining a strong commitment to sustainability and ethical practices.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.