Hermès Métier Ambassador

About Hermès

This prestigious fashion house, renowned for its timeless elegance and innovative designs, is a part of a leading global luxury conglomerate. The brand is committed to excellence and offers a dynamic environment where creativity and business acumen are equally valued.

Role & Responsibilities

• Enhance the experience of new and existing clients by providing support, answering technical questions, sharing knowledge of Hermès product craftsmanship, and following up on orders.
• Achieve individual sales objectives while providing in-depth training and support on the assigned métier to boutique sales associates; partner with corporate Merchandising and CDCRM teams to develop business goals and encourage métier growth.
• Strategically develop new and existing client relationships, fostering loyalty and enthusiasm for the house.
• Deliver the highest service standards and expert knowledge of the assigned métier’s product composition, style, and origin.
• Maintain strong customer service and sales productivity; support métier events and personal clientele, assist team members, and provide technical expertise to address client questions.
• Maintain in-depth product and service knowledge and share it with colleagues through regular training.
• Develop and train staff on new seasonal products, ensure the team understands the program, and support order generation and follow-through.
• Resolve conflicts and solve problems to meet client expectations.
• Update and maintain program tools, keep the workstation organized, and update seasonal swatch books weekly.
• Act as a program ambassador and subject-matter expert in regular communication with the corporate office; relay customer feedback on products and services to Merchandising and CDCRM; manage and track orders from initiation through completion; reinforce service standards to minimize rejection rates.
• Maintain a sales-floor presence, represent the program to clients, and assist with general selling throughout the store as needed.
• Partner with management to drive métier-specific sales.
• Maintain a sustainable ratio of métier sales to Seasonal Collection sales and drive seasonal métier sell-through toward company targets.
• Meet personal sales goals, sell across all métiers, and contribute to the boutique’s collective sales target.
• Organize and prioritize the workstation and selling floor; keep bags, boxes, note cards, ribbon, stationery, and related supplies stocked.
• Maintain selling-floor standards by straightening, filling in and replenishing new receipts in accordance with visual merchandising guidelines, and completing physical EAS tagging and ticketing.
• Process transactions accurately, including receipts and CRM files containing purchase history, sales analysis, SKUs, payment details, and client verification; provide administrative support for After Sales service as needed.
• Prepare for physical inventory and participate in monthly cycle counts or other counts as directed by management.

Qualifications

• At least 2 years of sales experience; luxury-environment experience preferred.
• Strong planning and organizational skills, prioritization of deadlines, and attention to detail.
• Elevated leadership and communication skills.
• Strong relationship-building and impeccable communication skills.
• Even-tempered, with the ability to multitask continuously.
• Self-motivated and able to work independently while collaborating with a team.
• Open availability to accommodate business needs.
• Ability to lift 0–25 lbs. without assistance.
• Regular in-person work at a company-designated location is an essential function of the role.

Skills

Experience

At least 2 years of sales experience; luxury-environment experience preferred.

Compensation

The base compensation for this position ranges from USD 26.26 to USD 28.75 per hour.

Benefits

Commission and bonus incentives based on sales performance; medical, dental, and vision coverage; life insurance and disability coverage; paid time off including 15 vacation days, 11 company holidays, 3 floating holidays, 2 wellbeing days, and sick and safe time; paid parental leave and transition time; 401(k) and Roth retirement plans with company matching and profit sharing; voluntary benefits including flexible spending accounts, fitness reimbursement, and voluntary life insurance; product discount; EAP resources; access to Calm App, Health Advocate, and Family Building Support.

Culture

The company fosters a collaborative and innovative culture, encouraging employees to push the boundaries of creativity while maintaining a strong commitment to sustainability and ethical practices.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.