Hermès Cashier

About Hermès

This prestigious fashion house, renowned for its timeless elegance and innovative designs, is a part of a leading global luxury conglomerate. The brand is committed to excellence and offers a dynamic environment where creativity and business acumen are equally valued.

Role & Responsibilities

• Accurately record point-of-sale transactions, including sales, sends and repairs, and assist management with opening and closing procedures.
• Deliver prompt, friendly service in keeping with Hermès standards by greeting clients, offering assistance, answering questions, and helping with wrapping and packaging at the point of sale.
• Provide cashiering support to the Sales Team and assist with other cashiering and point-of-sale activities as needed.
• Process cash, credit card and other applicable payments accurately and in compliance with requirements.
• Process returns, exchanges, refunds and tax refunds in accordance with company policies and guidelines.
• Reconcile daily transactions against cash and other balances, maintain adequate cash at counters, and verify amounts at the beginning and end of shifts.
• Accurately enter transaction and client information into the system and invoices.
• Assist in preparing the daily cashier report.
• Answer calls promptly and provide friendly, appropriate customer service.
• Support general store operations and complete ad hoc duties assigned by the supervisor.
• Promote teamwork and collaborate closely with the store team.
• Work regularly in person at a company-designated location.
• Provide clerical support for boutique front-of-house operations, ensure transaction accuracy—including receptions, CRM, SKUs, payments and client verification—and provide administrative support for after-sales services when needed.
• Partner with the management team on point-of-sale decisions and help deliver a memorable final stage of the client journey.
• Perform other duties as assigned by the supervisor.

Qualifications

• At least 1 year of retail experience; luxury experience preferred.
• Strong communication skills.
• Knowledge of operating a cash register or point-of-sale terminal.
• Good numerical aptitude, attention to detail, high integrity, and meticulous payment handling.
• Cash-handling experience strongly preferred.
• Customer-service orientation.
• Ability to multitask.
• Strong organizational skills.
• Computer skills, including Microsoft Office.
• Ability to handle difficult situations with grace, compassion and composure.
• Ability to lift 0–25 lbs. without assistance.

Skills

Experience

At least 1 year of retail experience; luxury experience preferred.

Compensation

The base compensation for this position ranges from USD 25 to USD 27 per hour.

Benefits

Commission and bonus incentives based on sales performance; medical, dental and vision coverage; life insurance and disability coverage; paid time off, including 15 vacation days, 11 company holidays, 3 floating holidays, 2 wellbeing days, and sick and safe time; paid parental leave and transition time; 401(k) and Roth retirement plans with company matching and profit sharing; voluntary benefits, including flexible spending accounts, fitness reimbursement and voluntary life insurance; product discount and EAP resources; access to Calm App, Health Advocate and Family Building Support.

Culture

The company fosters a collaborative and innovative culture, encouraging employees to push the boundaries of creativity while maintaining a strong commitment to sustainability and ethical practices.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.