Hermès Assistant Manager

About Hermès

This prestigious fashion house, renowned for its timeless elegance and innovative designs, is a part of a leading global luxury conglomerate. The brand is committed to excellence and offers a dynamic environment where creativity and business acumen are equally valued.

Role & Responsibilities

• Partner with the Managing Director and Floor Director to oversee boutique operations, build sales, identify opportunities, develop clients through CRM and service initiatives, and coach and counsel staff.
• Supervise staff daily through coaching, training, and support in achieving sales objectives.
• Maintain an active management presence on the sales floor, model exceptional service, and ensure team members embody the Hermès spirit.
• Identify sales opportunities through weekly reviews of business by métier and tracking deliveries and special orders; align opportunities with each sales specialist’s personal goals and assess their contribution to the boutique.
• Contribute to or conduct monthly touch-base meetings and annual performance evaluations with the Managing Director and Floor Director.
• Communicate CRM standards and follow up daily on associate compliance to maximize client capture rates and the quality of client information in accordance with Hermès standards.
• Clearly communicate policies and procedures to the team and ensure compliance.
• Monitor E-time and staff scheduling needs; maintain accurate vacation, time, and attendance records in partnership with HR.
• Organize seasonal training on key métier points, share internal updates, and ensure the sales team incorporates them into point-of-sale client conversations.
• Help maintain the store candidate database and support recruitment and interviews for open positions.
• Make critical client decisions and run the business during the Managing Director’s or Floor Director’s visits to Preview/Podium.
• Achieve the annual sales goal for the location, help ensure store profitability and accurate inventory within company parameters, and maintain stock levels across responsible métiers, MOS, and sell-through in accordance with Hermès standards.
• Make decisions concerning staff, clients, and store operations; assume the Floor Director’s or Managing Director’s role in their absence.
• Perform other duties assigned by the supervisor.

Qualifications

• At least 4 years of retail management experience; prior experience in a luxury environment is preferred.
• Basic office skills, including proficiency in Excel, Word, Cegid, and E-time.
• Ability to learn merchandise, POS, and payroll systems and troubleshoot effectively.
• Ability to interpret sales data and translate it into effective business recommendations.
• Clear written and verbal communication skills.
• Ability to lift 0–25 lbs. without assistance.
• Flexible availability in line with business needs.
• Regular in-person work at a company-designated location is an essential function of the position.

Skills

Experience

At least 4 years of retail management experience; prior experience in a luxury environment is preferred.

Compensation

The base compensation for this position ranges from USD 95,000 to USD 100,000 per annum.

Benefits

Sales-performance-based commission and bonus incentives; medical, dental, and vision coverage; life insurance and disability coverage; paid time off comprising 15 days of annual vacation, 11 company holidays, 3 floating holidays, 2 wellbeing days, and sick and safe time; paid parental leave and transition time; 401(k) and Roth retirement plans with company matching and profit sharing; voluntary benefits including flexible spending accounts, fitness reimbursement, and voluntary life insurance; product discount; EAP resources; access to Calm App, Health Advocate, and Family Building Support.

Culture

The company fosters a collaborative and innovative culture, encouraging employees to push the boundaries of creativity while maintaining a strong commitment to sustainability and ethical practices.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.