Hermès Assistant Manager, Fine Jewelry and Watches

About Hermès

This prestigious fashion house, renowned for its timeless elegance and innovative designs, is a part of a leading global luxury conglomerate. The brand is committed to excellence and offers a dynamic environment where creativity and business acumen are equally valued.

Role & Responsibilities

• Partner with the Floor Director – Fine Jewelry/Watches and Senior Floor Director to oversee all aspects of the business, build sales, identify opportunities, develop clients through CRM and service initiatives, and coach and counsel staff.
• Perform other duties as assigned by the supervisor.
• Supervise staff daily through coaching, training, and support in achieving sales objectives.
• Maintain an active management presence on the sales floor, model exceptional service, and ensure team members embody the Hermès spirit.
• Identify sales opportunities through weekly reviews of business by métier, tracking deliveries and special orders, and align opportunities with each sales specialist’s goals to assess their contribution to the boutique.
• Contribute to or conduct monthly touch-base meetings and annual performance evaluations with the Managing Director or Floor Director.
• Communicate CRM standards and follow up daily on associate compliance to improve client capture quality and record detailed information in accordance with HOP standards.
• Clearly communicate policies and procedures to the team and ensure compliance.
• Monitor staff E-time and scheduling needs; maintain accurate vacation, time, and attendance records with HR.
• Organize seasonal training on key métier points and share porte updates, ensuring the sales team incorporates them into client conversations at point of sale.
• Help maintain the store’s candidate database and recruit and interview candidates for open positions.
• Make critical client decisions and run the business during Managing Director or Floor Director visits to Podium.
• Supervise sales staff.
• Deliver the annual sales goal for the location, help ensure store profitability, and maintain accurate inventory within company parameters.
• Maintain stock levels across responsible métiers, MOS, and sell-through in accordance with HOP standards.
• Make decisions relating to staff, clients, and store operations; in the absence of the Floor Director or Managing Director, step into the Senior Floor Director or Managing Director role.

Qualifications

• At least 4 years of retail management experience; prior experience in a luxury environment preferred.
• Basic office skills, including proficiency in Excel, Word, Cegid, and E-time.
• Ability to learn merchandise, POS, and payroll systems and troubleshoot effectively.
• Ability to interpret sales data and translate it into effective business recommendations.
• Clear written and verbal communication skills.
• Ability to lift 0–25 lbs. without assistance.
• Flexible availability to meet business needs.
• Regular in-person work at a company-designated work location is an essential function of the position.

Skills

Experience

At least 4 years of retail management experience; prior luxury-environment experience preferred.

Compensation

The base compensation for this position ranges from USD 88,747 to USD 99,839 per annum.

Benefits

Sales-based commission and bonus incentives; medical, dental, and vision coverage; life insurance and disability coverage; paid time off including 15 annual vacation days, 11 company holidays, 3 floating holidays, 2 wellbeing days, and sick and safe time; paid parental leave and transition time; 401(k) and Roth retirement plans with company matching and profit sharing; voluntary benefits including flexible spending accounts, fitness reimbursement, and voluntary life insurance; product discount; EAP resources; access to Calm App, Health Advocate, and Family Building Support.

Culture

The company fosters a collaborative and innovative culture, encouraging employees to push the boundaries of creativity while maintaining a strong commitment to sustainability and ethical practices.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.