- Employment
- Full-time
- Seniority
- Manager
- Compensation
- $62,000–68,000/year
- Industry
- Luxury Furniture & Homewares
- Posted
- Nov 7, 2026
About Hästens
Hästens is a Swedish bedmaker with roots in 1852 and its home in Köping. The family-owned house produces beds and related sleep products, working through stores and retail partners internationally. Roles span manufacturing, quality, retail, wholesale, marketing and supporting functions.
Hästens is seeking a Quality Manager in Orlando to maintain and improve product quality across manufacturing, manage inspections, deviations, customer complaints and claims, and support corrective actions and continuous improvement. The role works closely with Production, Operations, Purchasing, Engineering, suppliers and customers, with flexible support for operational projects.
Role & Responsibilities
- Maintain and improve product quality throughout manufacturing, from incoming materials through finished products and customer delivery.
- Perform or coordinate inspections of incoming materials, components, and purchased products against established specifications and requirements.
- Conduct in-process and final product inspections for compliance with specifications, drawings, work instructions, and quality standards.
- Identify, document, and communicate material, workmanship, and process defects; place questionable or nonconforming material and products on hold and coordinate their disposition.
- Work with Purchasing and suppliers to address incoming material quality issues; maintain a visible production-floor presence and guide teams on quality requirements.
- Document product and process deviations promptly and accurately; maintain records of nonconforming materials, work-in-process, and finished products.
- Track deviations through resolution, including rework, repair, scrap, return to vendor, or other approved disposition.
- Assist with root-cause investigations and corrective and preventive actions; monitor recurring issues, escalate significant or repeated problems to management, and verify corrective actions are implemented and effective.
- Receive, document, investigate, and track customer quality complaints; review production records, inspection results, photographs, samples, and other information to support investigations.
- Coordinate with relevant departments to identify potential causes and corrective actions; maintain complete complaint investigation and resolution records.
- Support product, material, freight, supplier, and customer claims by gathering facts, photographs, records, and other supporting information; monitor recurring complaints and claims for process improvements and prevention of recurrence.
- Maintain accurate, organized, accessible quality records, including incoming, in-process, and final inspection records and documentation for deviations, corrective actions, complaints, claims, and other quality activities.
- Assist in maintaining quality forms, procedures, work instructions, inspection criteria, and other controlled documents; support customer, internal, regulatory, and other quality-related audits and documentation requests.
- Participate in continuous improvement initiatives to reduce defects, scrap, rework, complaints, and process variation; identify opportunities to improve product quality, manufacturing processes, productivity, and cost.
- Assist with root-cause analysis and process improvement implementation; help establish and monitor measures to assess improvement effectiveness.
- Support assigned quality, operational, and improvement projects and provide flexible assistance to other departments as directed by the Site Manager.
- Identify and communicate quality concerns promptly; prevent known nonconforming material or product from progressing or shipping without appropriate authorization; escalate significant or recurring issues.
- Maintain timely, accurate quality documentation, follow assigned quality issues through resolution, and promote quality, accountability, and continuous improvement.
Qualifications
- High school diploma or equivalent required.
- Previous experience in a quality control function.
- Strong attention to detail.
- Ability to develop or improve processes where none exist.
- Familiarity with ERP or inventory management systems, such as SAP and Salesforce.
- Excellent communication and teamwork skills.
Skills
Experience
Previous experience in a quality control function.
Education
High school diploma or equivalent required.
Workplace
This position is based in Orlando, Florida, USA.
Explore jobs in Florida or in the USA.
Compensation
The base compensation for this position ranges from USD 62,000 to USD 68,000 per annum.
Culture
Craftsmanship and product quality are central to Hästens’ manufacturing roles. Its commercial job descriptions emphasize client relationships, retail-partner development and individual responsibility; territory sales roles involve substantial travel and collaboration with partner stores.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.