Gucci Team Manager

About Gucci

Gucci, one of the world’s most influential luxury houses, offers employees the opportunity to contribute to a Florentine legacy defined by creativity, craftsmanship and cultural daring. As part of Kering, the Maison combines Italian heritage with a progressive global outlook, fostering careers across design, retail, clienteling, merchandising, digital, operations and corporate functions. Gucci seeks individuals who bring curiosity, excellence and an entrepreneurial spirit, supporting them through inclusive leadership, learning opportunities and international mobility. Its workplace celebrates self-expression, collaboration and innovation, while upholding exacting standards of quality, sustainability and client experience.

Role & Responsibilities

• Lead and inspire the team to deliver an exceptional luxury service culture and superior client experience, with Client Advisors demonstrating hospitality and an elevated service attitude.
• Capture meaningful client data to personalize prospect development and build client relationships; use clienteling tools to drive loyalty and acquisition.
• Lead team clienteling activities, develop action plans against goals and KPIs, and monitor Client Advisor performance through daily, weekly, and monthly plans to sustain clienteling excellence.
• Lead and support company-driven local events and product launches, securing client attendance and sales results; model the Gucci selling ceremony on the sales floor.
• Manage client flow on the sales floor so each client receives exceptional service, and resolve service issues to retain and strengthen client relationships.
• Model Gucci’s image through appropriate wardrobe and presence in accordance with grooming guidelines; maintain knowledge of competitors, prospects, and local market trends.
• Remain in contact with the team on the sales floor, providing support and coaching to maintain a consistent client experience.
• Give Client Advisors regular feedback and development support, using behavioral observation with the Training Follow-up App to sustain motivation and engagement.
• Lead annual Performance and Development Conversations with direct reports and hold regular monthly performance discussions on results, opportunities, and action plans.
• Lead engaging morning briefings using varied facilitation techniques to communicate business priorities and daily objectives.
• Build cross-category focus so the team can sell and does sell all categories across all floors.
• Participate in recruiting through behavioral-based interviews and maintain a talent pipeline, including by headhunting from competitors; ensure effective, holistic, and timely onboarding.
• Resolve employee-relations matters with Store Managers and People Partners, and monitor the team’s compliance with company policies and procedures.
• Monitor assigned-category performance and store KPIs, proposing action plans to achieve targets; maximize time on the sales floor to motivate the team and model effective selling techniques.
• Analyze store results, including KPIs, RED, and people KPIs, and partner with the Store Manager on recommendations and actionable improvement plans.
• Partner with Store Managers and Merchandising to provide feedback on products, stock, and category requests; collaborate with Store Managers and Training to build Client Advisors’ product knowledge and awareness of market trends and competitors.
• Use digital platforms to support in-store and online product sales; oversee and support tracking special orders through merchandising communication.
• Collaborate with Operations, Human Resources, Loss Prevention, and other functions while upholding company policies and procedures.
• Coordinate with Store Managers to schedule FTE accurately according to team members’ capabilities and traffic flow, ensuring appropriate coverage; allocate and delegate tasks according to people’s abilities.
• Support visual merchandising standards set by WW headquarters and maintain company assets in the back and front of house in line with stock guidelines.
• Support and execute product handling, transactions, payment processes, and general store administration.
• Support store opening and closing as Manager on Duty, guiding Client Advisors on shift; optimize stock and inventory management, monitoring and reporting risks.
• Work with Store Managers to ensure consistent compliance with health, safety, and security requirements.

Qualifications

• At least 4 years of sales management experience in retail, luxury retail, or a service-related industry.
• A bachelor’s degree in a related field is preferred.
• High ethics, professionalism, and integrity, with the ability to inspire trust and influence a team.
• Proven ability to drive positive client experiences that build loyalty and deliver measurable results.
• Ability to manage competing priorities in a fast-paced environment.
• Proficiency with Microsoft Office software, including Word, Excel, PowerPoint, and Outlook.
• Industry awareness and strong business acumen.
• Strong verbal and written communication skills and excellent organizational skills.
• Passion for the fashion industry.
• Flexibility to work a retail schedule that includes evenings, weekends, and holidays.

Skills

Experience

At least 4 years of sales management experience in retail, luxury retail, or a service-related industry.

Education

A bachelor’s degree in a related field is preferred.

Culture

Gucci fosters a creative, inclusive workplace where individuality, craftsmanship, and cultural curiosity are central to how teams collaborate. As an employer, the Maison encourages bold ideas and personal expression while maintaining a strong commitment to excellence, innovation, and responsible luxury.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.