Gucci Team Manager

About Gucci

Gucci, one of the world’s most influential luxury houses, offers employees the opportunity to contribute to a Florentine legacy defined by creativity, craftsmanship and cultural daring. As part of Kering, the Maison combines Italian heritage with a progressive global outlook, fostering careers across design, retail, clienteling, merchandising, digital, operations and corporate functions. Gucci seeks individuals who bring curiosity, excellence and an entrepreneurial spirit, supporting them through inclusive leadership, learning opportunities and international mobility. Its workplace celebrates self-expression, collaboration and innovation, while upholding exacting standards of quality, sustainability and client experience.

Role & Responsibilities

• Lead and inspire the team to deliver an exceptional luxury service culture and client experience, ensuring Client Advisors provide elevated, hospitality-minded service.
• Capture meaningful client data to build relationships and personalize prospective-client development.
• Use clienteling tools to drive client loyalty and acquisition; lead team clienteling activities, set action plans and KPIs, and monitor Client Advisor performance through daily, weekly and monthly plans.
• Lead and support company-driven local events and product launches, ensuring client attendance and sales results meet objectives.
• Model the Gucci selling ceremony on the selling floor and manage client flow to ensure every client receives exceptional service.
• Resolve client service issues to retain and strengthen client relationships.
• Represent Gucci through appropriate wardrobe and presence in line with grooming guidelines.
• Maintain knowledge of local competitors, prospects, trends and market developments.
• Work on the selling floor, maintain regular contact with the team, and provide support, coaching and feedback to ensure a consistent client experience.
• Support Client Advisor development, motivation and engagement through regular feedback and behavioral observation using the Training Follow-up App.
• Lead annual Performance and Development Conversations with direct reports and hold regular monthly performance discussions, reviewing results and opportunities and setting action plans.
• Lead engaging morning briefings using varied facilitation techniques to communicate business priorities and daily objectives.
• Develop cross-category focus so the team can sell and does sell all categories across all floors.
• Support recruitment through behavioral-based interviews and maintain a talent pipeline, including competitor headhunting.
• Ensure timely, effective and holistic onboarding for new team members.
• Manage and resolve employee-relations matters with Store Managers and People Partners.
• Monitor team compliance with company policies and procedures and follow up as needed.
• Monitor assigned-category performance and store KPIs, proactively proposing action plans to achieve targets.
• Maximize time on the selling floor to motivate team members and model effective selling techniques.
• Analyze store results, including KPIs, RED and people KPIs, and partner with the Store Manager on recommendations and improvement plans.
• Partner with Store Managers and Merchandising to provide feedback on products, stock and category needs to grow the business.
• Partner with Store Managers and Training to develop Client Advisors’ product knowledge and awareness of market trends and competitors.
• Use digital platforms to support in-store and online product sales.
• Oversee and support tracking of special orders through merchandising communications.
• Collaborate with Operations, Human Resources, Loss Prevention and other cross-functional departments while adhering to and enforcing company policies and procedures.
• Coordinate with Store Managers to schedule FTE according to team members’ capabilities and traffic flow, ensuring appropriate coverage.
• Allocate tasks according to team members’ abilities and delegate effectively.
• Support and maintain visual merchandising standards set by worldwide headquarters.
• Maintain the organization of company assets in the front and back of house in accordance with stock guidelines.
• Support and execute product handling, transactions, payment processes and general store administration.
• Support store opening and closing as Manager on Duty, providing leadership and guidance to Client Advisors on shift.
• Optimize stock and inventory management, monitoring and reporting risks.
• Work with Store Managers to ensure consistent adherence to health, safety and security requirements.

Qualifications

• At least 4 years of sales management experience in retail, luxury retail or a service-related industry.
• A bachelor’s degree in a related field is preferred.
• High ethical standards, professionalism and integrity, with the ability to inspire trust and influence a team.
• Demonstrated ability to deliver positive client experiences that build loyalty and measurable results.
• Ability to manage competing priorities in a fast-paced environment.
• Proficiency with Microsoft Office, including Word, Excel, PowerPoint and Outlook.
• Industry awareness and strong business acumen.
• Strong verbal and written communication skills and excellent organizational skills.
• Passion for the fashion industry.
• Flexibility to work a retail schedule that includes evenings, weekends and holidays.

Skills

Experience

At least 4 years of sales management experience in retail, luxury retail or a service-related industry.

Education

A bachelor’s degree in a related field is preferred.

Culture

Gucci fosters a creative, inclusive workplace where individuality, craftsmanship, and cultural curiosity are central to how teams collaborate. As an employer, the Maison encourages bold ideas and personal expression while maintaining a strong commitment to excellence, innovation, and responsible luxury.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.