Gucci Team Manager

About Gucci

Gucci, one of the world’s most influential luxury houses, offers employees the opportunity to contribute to a Florentine legacy defined by creativity, craftsmanship and cultural daring. As part of Kering, the Maison combines Italian heritage with a progressive global outlook, fostering careers across design, retail, clienteling, merchandising, digital, operations and corporate functions. Gucci seeks individuals who bring curiosity, excellence and an entrepreneurial spirit, supporting them through inclusive leadership, learning opportunities and international mobility. Its workplace celebrates self-expression, collaboration and innovation, while upholding exacting standards of quality, sustainability and client experience.

Role & Responsibilities

• Lead and inspire the team to deliver an exceptional luxury service culture and client experience, ensuring Client Advisors provide hospitality-led, elevated service.
• Lead from the sales floor, execute business strategy, and provide real-time coaching and feedback to achieve business and product-category goals.
• Capture client data to personalize prospect development; use clienteling tools to drive loyalty and acquisition; lead clienteling activities, create action plans against goals and KPIs, and monitor Client Advisor performance through daily, weekly, and monthly plans.
• Lead local events and product launches, ensuring client attendance and sales results; model the Gucci selling ceremony and manage floor traffic so every client receives exceptional service.
• Resolve client-service issues to retain and strengthen client relationships; represent the Gucci image through appropriate attire and presence in line with grooming guidelines; maintain knowledge of competitors, prospects, and local market trends.
• Coach and support the team on the sales floor, maintain regular contact, and provide feedback and behavioral observations using the Training Follow-up App to support development, motivation, and engagement.
• Lead annual Performance and Development Conversations, conduct regular and monthly performance discussions, review results and opportunities, and develop action plans.
• Lead engaging morning briefings, communicating business priorities and daily objectives; develop cross-category selling so the team can sell all categories across all floors.
• Participate in team recruitment through behavioral-based interviews and talent-pipeline development, including competitor headhunting; ensure effective, holistic, and timely onboarding.
• Resolve employee-relations matters with Store Managers and People Partners; monitor team compliance with company policies and procedures.
• Monitor assigned-category performance and store KPIs, proactively propose action plans to achieve targets, and analyze store results—including KPIs, RED, and people KPIs—with the Store Manager to recommend improvements.
• Maximize time on the sales floor to motivate team members and model effective selling techniques.
• Partner with Store Managers and Merchandising to provide feedback on products, stock, and category requests; collaborate with Store Managers and Training to build Client Advisors’ product knowledge and awareness of market trends and competitors.
• Use digital platforms to support in-store and online product sales; oversee and support tracking of special orders through merchandising communications.
• Collaborate with Operations, Human Resources, Loss Prevention, and other cross-functional teams while adhering to and enforcing company policies and procedures.
• Plan staffing with Store Managers, scheduling FTE according to team members’ capabilities and traffic flow to ensure appropriate coverage; allocate and delegate tasks according to individual abilities.
• Support and maintain visual-merchandising standards set by the worldwide headquarters; keep company assets organized in the back and front of house in accordance with stock guidelines.
• Support product handling, transactions, payment processes, and general store administration; support store opening and closing as Manager on Duty, leading and guiding Client Advisors on shift.
• Optimize stock and inventory management, monitoring and reporting risks; work with Store Managers to ensure consistent adherence to health, safety, and security requirements.
• Represent Gucci as a brand ambassador by embodying and promoting Gucci Values.

Qualifications

• At least 4 years of sales management experience in retail, luxury retail, or a service-related industry.
• A bachelor’s degree in a related field is preferred.
• High ethical standards, professionalism, and integrity, with the ability to inspire trust and influence a team.
• Demonstrated ability to drive positive client experiences that build loyalty and deliver measurable results.
• Ability to manage competing priorities in a fast-paced environment.
• Proficiency with Microsoft Office, including Word, Excel, PowerPoint, and Outlook.
• Industry awareness and strong business acumen.
• Strong verbal and written communication and excellent organizational skills.
• Passion for the fashion industry.
• Flexibility to work a retail schedule that includes evenings, weekends, and holidays.

Skills

Experience

At least 4 years of sales management experience in retail, luxury retail, or a service-related industry.

Education

A bachelor’s degree in a related field is preferred.

Compensation

The base compensation for this position ranges from USD 94,500 to USD 100,000 per annum.

Benefits

Eligible employees may participate in an employee benefits program and an incentive program, subject to program rules; any incentive award depends on individual and organizational performance. Benefits include medical, dental, and vision coverage, paid time off (PTO), and a 401(k).

Culture

Gucci fosters a creative, inclusive workplace where individuality, craftsmanship, and cultural curiosity are central to how teams collaborate. As an employer, the Maison encourages bold ideas and personal expression while maintaining a strong commitment to excellence, innovation, and responsible luxury.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.