Gucci Client Advisor

About Gucci

Gucci, one of the world’s most influential luxury houses, offers employees the opportunity to contribute to a Florentine legacy defined by creativity, craftsmanship and cultural daring. As part of Kering, the Maison combines Italian heritage with a progressive global outlook, fostering careers across design, retail, clienteling, merchandising, digital, operations and corporate functions. Gucci seeks individuals who bring curiosity, excellence and an entrepreneurial spirit, supporting them through inclusive leadership, learning opportunities and international mobility. Its workplace celebrates self-expression, collaboration and innovation, while upholding exacting standards of quality, sustainability and client experience.

Role & Responsibilities

• Build strong client relationships and provide elevated service in-store and remotely, making clients feel valued and at ease.
• Deliver personalized, client-centric experiences that foster lasting relationships, repeat business and brand loyalty.
• Discover clients’ needs and aspirations, build rapport and exceed expectations.
• Recruit new clients and develop existing client relationships.
• Use in-store technology to create smooth, relevant client experiences.
• Collect client information and preferences throughout the client journey to personalize service.
• Enrich the client experience with insights on local lifestyle trends, including theater, arts and travel.
• Drive individual and collective sales results and maximize selling opportunities in-store and remotely.
• Provide an exceptional, hospitality-led client experience through selling skills, luxury gestures and product rituals.
• Use effective selling techniques with a warm, elevated and client-centric approach.
• Select products suited to client needs and use cross-selling and upselling techniques.
• Promote virtual appointments and distance sales to create selling opportunities.
• Maintain a One-Gucci-Client perspective across purchases, exchanges, returns, repairs and other transactions, regardless of purchase location.
• Guide and inspire clients to make informed decisions and select the right product.
• Communicate openly and constructively with team members, collaborating and proposing effective solutions.
• Use Gucci and product knowledge, storytelling and honest styling advice to support informed purchasing decisions.
• Attend training to develop product knowledge and selling techniques.
• Stay informed about fashion trends, competitors, products, campaigns, services and client segmentation to identify suitable solutions.
• Apply styling knowledge to recommend products that best serve clients.
• Represent Gucci’s philosophy, values and lifestyle with enthusiasm.
• Participate in store operations, including stock maintenance and inventories.
• Follow policies and procedures, with a focus on loss prevention and operational excellence.
• Process POS transactions accurately and capture client information correctly.
• Maintain product displays in accordance with Gucci visual standards.
• Follow company grooming requirements and Gucci standards and policies.
• Maintain optimal product levels on the sales floor in line with corporate policies and procedures.
• Manage general store administration and functionality.

Qualifications

• At least 2 years of luxury fashion sales experience, with an excellent track record; preferably in a similar role or customer service setting.
• Proven ability to drive and exceed individual and store results and build lasting relationships with customers and colleagues.
• High degree of ethics, professionalism and integrity, with the ability to inspire trust and collaboration among colleagues.
• Flexibility to work a retail schedule that includes evenings, weekends and holidays.
• Deep knowledge of fashion and luxury.
• Excellent commercial awareness and client orientation.
• High flexibility and ability to adapt to different clients and complex situations.
• Effective communication skills.
• Ability to work in a fast-moving, dynamic environment.

Skills

Experience

At least 2 years of luxury fashion sales experience; preferably in a similar role or customer service setting.

Benefits

Eligible employees may participate in an employee benefits program and an incentive program, subject to program rules and performance factors. Benefits include medical, dental and vision coverage; life and accident insurance; short- and long-term disability benefits; 401(k); paid time off (full-time employees may begin eligibility at 15 days, with potential to increase to 25 days; part-time employees may begin at 9 days, with potential to increase to 20 days); paid sick and safe leave; and six annual holidays plus one floating holiday. Eligible full-time and part-time regular employees receive 48 hours of paid sick and safe leave upon hire; temporary, seasonal and fixed-term employees, including directly employed interns, accrue one hour per 30 hours worked, up to 72 hours.

Culture

Gucci fosters a creative, inclusive workplace where individuality, craftsmanship, and cultural curiosity are central to how teams collaborate. As an employer, the Maison encourages bold ideas and personal expression while maintaining a strong commitment to excellence, innovation, and responsible luxury.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.