Gucci Client Advisor

About Gucci

Gucci, one of the world’s most influential luxury houses, offers employees the opportunity to contribute to a Florentine legacy defined by creativity, craftsmanship and cultural daring. As part of Kering, the Maison combines Italian heritage with a progressive global outlook, fostering careers across design, retail, clienteling, merchandising, digital, operations and corporate functions. Gucci seeks individuals who bring curiosity, excellence and an entrepreneurial spirit, supporting them through inclusive leadership, learning opportunities and international mobility. Its workplace celebrates self-expression, collaboration and innovation, while upholding exacting standards of quality, sustainability and client experience.

Role & Responsibilities

• Build strong client relationships and deliver elevated, personalized service in-store and remotely, making clients feel valued and at ease.
• Develop lasting client relationships to encourage repeat business and strengthen brand loyalty; identify client needs and aspirations, exceed expectations, and recruit new clients while developing the existing client base.
• Use in-store technology and collect client information throughout the client journey to tailor the service provided.
• Enhance the client experience with relevant insights on local lifestyle trends, including theatre, arts and travel.
• Drive individual and collective sales results and maximize selling opportunities in-store and remotely.
• Deliver exceptional, hospitality-focused client experiences through selling skills, luxury gestures and product rituals; use natural, warm and elevated selling techniques.
• Recommend products suited to client needs and benefits, using cross-selling and upselling techniques; guide and inspire clients to make informed purchasing decisions.
• Promote virtual appointments and distance sales to create selling opportunities.
• Maintain a “One-Gucci-Client” perspective across purchase locations and handle exchanges, returns, repairs and other transactions that shape the client experience.
• Communicate openly and constructively with colleagues, collaborate and propose effective solutions.
• Use knowledge of Gucci and its products to engage clients through storytelling, expert product knowledge and honest styling advice.
• Attend training to develop product knowledge and selling techniques; stay current on fashion trends, competitors, products, campaigns, services and client segmentation.
• Combine styling knowledge with product recommendations that serve client needs; embody Gucci’s philosophy, values and lifestyle with enthusiasm.
• Participate in store operations, including stock maintenance and inventories; follow policies and procedures focused on loss prevention and operational excellence.
• Process POS transactions accurately and ensure client information is captured accurately.
• Maintain product displays in line with Gucci visual standards and keep sales-floor stock at optimal levels under company policies and procedures.
• Follow company grooming standards and policies; manage general store administration and functionality.

Qualifications

• At least 2 years of luxury fashion sales experience, with an excellent track record, preferably in a similar role or customer service setting.
• Demonstrated ability to drive and exceed individual and store results and build lasting relationships with customers and colleagues.
• High ethical standards, professionalism and integrity, with the ability to inspire trust and collaboration among colleagues.
• Flexibility to work a retail schedule that includes evenings, weekends and holidays.
• Deep knowledge of fashion and luxury.
• Excellent commercial awareness and client attitude.
• High flexibility and ability to adapt to different clients and complex situations.
• Effective communication skills.
• Ability to work in a fast-moving, dynamic environment.

Skills

Experience

At least 2 years of luxury fashion sales experience; preferably in a similar role or customer service setting.

Culture

Gucci fosters a creative, inclusive workplace where individuality, craftsmanship, and cultural curiosity are central to how teams collaborate. As an employer, the Maison encourages bold ideas and personal expression while maintaining a strong commitment to excellence, innovation, and responsible luxury.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.