Gucci Client Advisor

About Gucci

Gucci, one of the world’s most influential luxury houses, offers employees the opportunity to contribute to a Florentine legacy defined by creativity, craftsmanship and cultural daring. As part of Kering, the Maison combines Italian heritage with a progressive global outlook, fostering careers across design, retail, clienteling, merchandising, digital, operations and corporate functions. Gucci seeks individuals who bring curiosity, excellence and an entrepreneurial spirit, supporting them through inclusive leadership, learning opportunities and international mobility. Its workplace celebrates self-expression, collaboration and innovation, while upholding exacting standards of quality, sustainability and client experience.

Role & Responsibilities

• Achieve sales objectives by deepening client connections with Gucci and delivering elevated, distinctive service and strong client relationships.
• Proactively engage clients and establish relationships, making them feel valued and at ease from first contact through best-in-class in-store and remote service.
• Deliver personalized, client-centric experiences that foster lasting relationships, repeat business and brand loyalty.
• Discover clients’ needs and aspirations, build rapport and connections, and exceed expectations through generous service.
• Recruit new clients and develop the existing client base.
• Use in-store technology to provide a smooth, pleasant and relevant client experience.
• Gather meaningful client information throughout the client journey to understand preferences and tailor service.
• Enrich client experiences with useful insights on local lifestyle trends, including theatre, arts and travel.
• Drive individual and collective sales results and maximize selling opportunities in-store and remotely.
• Deliver exceptional client experiences through hospitality, elevated selling skills, luxury gestures and product rituals.
• Use effective, natural and warm selling techniques to drive sales while maintaining a client-centric approach.
• Match products to clients’ needs and benefits, using cross-selling and upselling techniques.
• Promote virtual appointments and distance sales, recruiting clients to create selling opportunities.
• Maintain a “One-Gucci-Client” perspective across purchase locations and during exchanges, returns, repairs and other transactions.
• Guide and inspire clients to make informed decisions and purchase the right products.
• Communicate openly and constructively with colleagues, collaborate and propose effective solutions.
• Use Gucci and product knowledge, storytelling, expert advice and honest styling guidance to support informed purchasing decisions.
• Attend training to develop product knowledge and selling techniques.
• Stay current on fashion trends, competitors, products, campaigns, services and client segmentation to identify suitable solutions.
• Combine styling knowledge with product recommendations that best serve each client.
• Embody Gucci’s philosophy, values and lifestyle with an enthusiastic attitude.
• Participate in store operations, including stock maintenance and inventories.
• Follow policies and procedures, with a focus on loss prevention and operational excellence.
• Process all POS transactions accurately and capture client information correctly.
• Help maintain product displays in line with Gucci visual standards.
• Follow company grooming requirements and Gucci standards and policies.
• Maintain optimal product levels on the sales floor in accordance with corporate policies and procedures.
• Manage general store administration and functionality.

Qualifications

• At least 2 years of luxury fashion sales experience, with an excellent track record; experience in a similar role or customer service setting is preferred.
• Proven ability to drive and exceed individual and store results and build lasting relationships with customers and colleagues.
• High degree of ethics, professionalism and integrity, with the ability to inspire trust and collaboration among colleagues.
• Flexibility to work a retail schedule that includes evenings, weekends and holidays.
• Deep knowledge of fashion and luxury.
• Excellent commercial awareness and client attitude.
• High flexibility and ability to adapt to different clients and complex situations.
• Effective communication skills.
• Ability to work in a fast-moving, dynamic environment.

Skills

Experience

2+ years of luxury fashion sales experience; preferably in a similar role or customer service setting.

Benefits

Eligible employees may participate in an employee benefits program and an incentive program, subject to program rules; any incentive award depends on factors including individual and organizational performance. Benefits include medical, dental and vision coverage, paid time off (PTO), and a 401(k).

Culture

Gucci fosters a creative, inclusive workplace where individuality, craftsmanship, and cultural curiosity are central to how teams collaborate. As an employer, the Maison encourages bold ideas and personal expression while maintaining a strong commitment to excellence, innovation, and responsible luxury.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.