Goyard Boutique Manager

About Goyard

Goyard is one of France’s most discreet and storied luxury houses, renowned for its heritage in trunkmaking, travel goods, and the distinctive hand-painted Goyardine canvas. As an employer, the Maison offers an environment shaped by exceptional craftsmanship, confidentiality, and a profound respect for tradition. Its teams contribute to a culture where precision, patience, and client intimacy are valued as highly as commercial excellence. From ateliers to boutiques and corporate functions, Goyard attracts individuals who appreciate rarity, savoir-faire, and understated elegance, providing the opportunity to uphold a singular legacy while serving an international clientele with refinement and discretion.

Role & Responsibilities

• Represent Goyard as an ambassador of the Maison.
• Deliver a personalized client experience and build lasting client relationships through outreach and clienteling.
• Drive sales while maintaining high service standards, and resolve client concerns with professionalism and discretion.
• Lead, coach, and develop the boutique team; support recruitment, training, scheduling, and performance management.
• Foster a culture of excellence, accountability, and client service, and ensure the team upholds Goyard’s grooming and presentation standards.
• Oversee daily boutique operations and ensure policies and procedures are followed.
• Maintain high standards of organization, presentation, and efficiency; manage cash controls, reporting, and floor coverage; keep the boutique immaculate and welcoming.
• Maintain Goyard’s visual merchandising standards and protect the Maison’s image.
• Oversee inventory levels, accuracy, orders, shipments, and stock movement; monitor product performance and communicate inventory needs to the corporate team.
• Track local market trends, competitors, and client demographics; identify opportunities to support boutique growth and strengthen its market presence; share market insights with the corporate team.

Qualifications

• A college degree in a business field is preferred.
• At least 8 years of experience, including previous management experience in the luxury retail industry.
• Leather goods sales experience is a plus.
• Proven track record of achieving financial plans.
• Excellent interpersonal, communication, organizational, and problem-solving skills.
• Experience in leadership, motivation, training, and development of retail staff.
• Ability to manage multiple projects and deadlines simultaneously and perform well under pressure.
• Proactive approach to tasks.
• Strong proficiency in POS systems, Word, Excel, and PowerPoint.
• Excellent written and verbal communication skills.

Skills

Experience

At least 8 years, including previous management experience in the luxury retail industry.

Education

A college degree in a business field is preferred.

Compensation

The base compensation for this position is USD 120,000 per annum.

Benefits

Medical, dental, and vision coverage; short- and long-term disability; paid time off programs; employee discounts and perks; retirement plans with employer contributions. Benefits and perks may depend on work location, employment type, and eligibility.

Culture

Goyard cultivates a discreet, heritage-driven workplace where craftsmanship, precision, and long-term client relationships are central to daily practice. As an employer, the maison values excellence, confidentiality, and a deep respect for tradition, while encouraging teams to uphold the refined service standards that define its singular identity.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.