Ferragamo Senior Client Advisor

About Ferragamo

Ferragamo is an Italian luxury house with Florentine roots, renowned for the vision of Salvatore Ferragamo and a legacy of exceptional footwear, leather goods, ready-to-wear and accessories. As an employer, the Maison offers a refined environment where heritage craftsmanship, contemporary design and technological innovation meet. Its teams contribute to a culture shaped by artisanal excellence, creativity, precision and respect for materials, while advancing responsible practices and global growth. Ferragamo attracts professionals who value elegance, curiosity and collaboration, providing opportunities to develop within an international brand that continues to reinterpret Italian sophistication for a modern luxury clientele.

Role & Responsibilities

• Lead actively on the selling floor, driving individual and team objectives and taking accountability for sales results.
• Collaborate with peers to drive results and support the team through authenticity, empathy, and best practices.
• Foster a positive work environment through teamwork and collaboration.
• Assist the operations team by maintaining stock in the designated selling-floor area and stockroom.
• Create a personalized selling experience and engage clients in the selling ceremony.
• Build long-term, authentic client relationships through personalized connections.
• Ensure memorable client experiences, keeping clients at the center of decisions and demonstrating expert styling and brand knowledge.
• Promote cross-selling to increase UPT sales metrics.
• Capture customer data in the company CRM database to maintain and develop client relationships.
• Identify innovative ways to improve the client experience and generate tangible value.
• Sell in person, by telephone, and by email, including fitting clients with shoes and ready-to-wear.
• Understand company KPIs and identify strategies to improve performance standards.
• Take an aggregate approach to identifying and recommending merchandise across all channels.
• Mentor colleagues by proactively sharing insights, reflections, and experience.

Qualifications

• Caring, intuitive, and passionate about style.
• Prioritize the client and their experience, with in-depth knowledge of luxury clients’ desires, needs, and expectations.
• Strong storytelling ability and skill in asking engaging questions.
• Computer knowledge to track inventory.
• Proficient English; knowledge of a second language preferred.
• Previous retail sales experience preferred; luxury retail experience is a plus.
• Strong interpersonal and communication skills, including the ability to read, write, and interpret instructional documents and communicate effectively with customers, peers, and management.
• Telephone communication skills with proper etiquette.
• Ability to multitask while attending to customers and remain flexible to business needs.
• Ability to work as part of a team and take initiative independently of direct supervision.
• Regular and reliable attendance, normally five days a week.
• Availability to work varied hours, including mornings, evenings, and weekends, based on store needs.

Skills

Compensation

The base compensation for this position ranges from USD 23 to USD 24 per hour.

Culture

Ferragamo fosters a workplace culture rooted in Italian craftsmanship, creativity, and a deep respect for its heritage while embracing innovation and contemporary luxury. As an employer, the Maison values collaboration, precision, and personal growth, offering an environment where talent can contribute to a legacy of elegance and excellence.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.