- Location
- 9641 Sunset Blvd (View map)Beverly Hills 90210USA
- Employment
- Full-time
- Seniority
- Mid-Level
- Compensation
- $32/hour
- Department
- Front Office, Concierge & Guest Experience
- Industry
- Luxury Hospitality & Experiential Travel
- Posted
- Nov 3, 2026
About Dorchester Collection
Dorchester Collection operates hotels including The Dorchester in London, Hôtel Plaza Athénée and Le Meurice in Paris, and The Beverly Hills Hotel in Los Angeles County. Its properties hire across rooms, restaurants, kitchens, engineering and guest services.
The Guest Relations Coordinator at The Beverly Hills Hotel coordinates guest requests, room allocation, recognition delivery and related administration, while partnering across hotel teams to maintain seamless service. The role is permanent and full-time, with long hours sometimes required during peak periods at this seasonal property; compensation is $32.00 per hour.
Role & Responsibilities
- Ensure guest requests, room allocation, recognition delivery and administrative tasks are handled promptly, seamlessly and accurately.
- Manage service-request business rules in Unifocus and coordinate individual guest requests into operational tasks.
- Review departing guests’ PROmisses and ensure appropriate billing adjustments are made before checkout.
- Receive guest requests by phone, text and fax, including requests related to special occasions; coordinate fulfillment, most of which is handled by Curators.
- Report hotel imperfections and blemishes and work with other team members to resolve them.
- Communicate with other departments and the extended hotel team to maintain operational alignment.
- Work standing and walking frequently for up to an entire shift; occasionally exert up to 10 pounds of force and up to 20 or more pounds of force; frequently exert negligible force while reaching, lifting, carrying, pushing, pulling, grasping, manipulating or moving items such as papers, files and binders.
- Frequently use a computer keyboard and mouse, and rely on near and far vision, hearing and speech; occasionally bend, squat, twist and turn.
- Work long hours during peak periods when required.
Qualifications
- Comfort communicating in English, the hotel’s primary language.
- Strong communication skills and a customer-service ethic.
- Commitment to service excellence and creativity.
- Attention to detail.
- Flexibility to work in a hotel operating around the clock.
- Ability to embody the hotel’s vision, values and culture, contribute a distinct personality and passion, and work collaboratively.
Skills
Workplace
This position is based in Beverly Hills, California, USA, within easy reach of Los Angeles.
Explore jobs in California or in the USA.
Compensation
The base compensation for this position is USD 32 per hour.
Benefits
Complimentary annual stays with breakfast at each of Dorchester Collection’s 10 hotels, subject to availability and seniority terms; 50% off food and beverages at hotel bars and restaurants; development opportunities, including Service Excellence Training, Diversity Equity Inclusion & Belonging Trainings, and Monthly Lunch & Learns; social events, including quarterly Employee Appreciation Day events, quarterly Employee Awards and an annual End of Year Gala; free meals on duty; access to a discount platform featuring thousands of retailers; medical, dental and vision benefits; and a retirement scheme.
Culture
Each hotel has its own kitchens, service teams and history. In Paris, for example, a sommelier at Le Relais Plaza works at Hôtel Plaza Athénée, while the pastry team at Le Meurice prepares work for a different house.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Dorchester Collection, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Guest Experience Coordinator», «Guest Services Coordinator», «Guest Relations Associate», «Guest Experience Associate», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.