Dorchester Collection Food and Beverage Supervisor

About Dorchester Collection

Dorchester Collection operates hotels including The Dorchester in London, Hôtel Plaza Athénée and Le Meurice in Paris, and The Beverly Hills Hotel in Los Angeles County. Its properties hire across rooms, restaurants, kitchens, engineering and guest services.

Role & Responsibilities

• Oversee and supervise daily operations of the Lobby Café, Hotel Bar and Supper Club during all operating hours.
• Recognize in-house and VIP guests and build and strengthen relationships with guests.
• Assign shift teams, side work and stations.
• Attend weekly Food and Beverage meetings.
• Work hands-on while supervising shift operations.
• Open and close the outlets as required by business needs.
• Drive problem-solving and resolution.
• Ensure teams adhere strictly to uniform and grooming standards.
• Maintain thorough conversational knowledge of the hotel's history and statistics.
• Keep teams focused on guest satisfaction and desired financial results.
• Ensure Food and Beverage service follows operating and Dorchester Collection Core standards.
• Maintain compliance with all Food and Beverage policies, procedures and standards.
• Direct team members to pursue continuous improvement and excellence across their areas of responsibility.
• Maintain strong working relationships with all departments to ensure effective communication on operational issues.
• Supervise departmental labor and equipment costs.
• Complete supervisory projects and reporting assignments.
• Perform other job-related duties as required and requested.
• Advise managers and servers of VIP questions and specific service needs, including seating preferences, regular guests' dietary restrictions and special occasions, and ensure requests are fulfilled.
• Report imperfections and blemishes and work with other team members to correct them.
• Communicate with other departments and the extended hotel team to maintain operational alignment.

Qualifications

• Comfortable communicating in English, the hotel's primary language.
• Strong communication skills and a customer-service ethic.
• Attention to detail.
• A collaborative approach and commitment to working together.
• Flexibility to work in a hotel that operates nonstop.
• Regularly talk and hear; frequently walk and stand for up to 8 hours; bend, stoop and crouch; use hand, finger and wrist dexterity; and regularly lift and/or move up to 50 pounds.

Skills

Compensation

The base compensation for this position is USD 33.49 per hour.

Benefits

Complimentary annual stays with breakfast at each of the 10 Dorchester Collection hotels, subject to availability and seniority terms; 50% off at hotel bars and restaurants; development opportunities including Service Excellence Training, Diversity, Equity, Inclusion and Belonging training, and monthly Lunch & Learns; social events including quarterly Employee Appreciation Day events, quarterly Employee Awards and an annual End of Year Gala; free meals on duty; access to a discount platform featuring thousands of retailers; medical, dental and vision benefits; retirement scheme.

Culture

Each hotel has its own kitchens, service teams and history. In Paris, for example, a sommelier at Le Relais Plaza works at Hôtel Plaza Athénée, while the pastry team at Le Meurice prepares work for a different house.

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