Dorchester Collection Assistant Restaurant and Bar General Manager

About Dorchester Collection

Dorchester Collection operates hotels including The Dorchester in London, Hôtel Plaza Athénée and Le Meurice in Paris, and The Beverly Hills Hotel in Los Angeles County. Its properties hire across rooms, restaurants, kitchens, engineering and guest services.

Role & Responsibilities

• Oversee and assist with daily restaurant and bar operations.
• Cultivate relationships with guests, including recognizing in-house and VIP guests, and build relationships with employees while directly managing the Restaurant and Bar team.
• Maintain superior operating standards; assist with planning, organizing, directing operations, and supervising staff.
• Assist with interviewing, hiring, training, work planning and assignment, performance appraisals, complaint handling, and problem resolution.
• Manage menu planning and costs, food and drink preparation and presentation, and adherence to quality and safety standards.
• Oversee and assist with coordinating special events.
• Resolve escalated operational issues in coordination with other departments to support the guest experience.
• Assist with month-end financial requirements, including trial balance, accruals, checkbook maintenance, and profit-and-loss variance reviews.
• Attend labor and revenue meetings.
• Lead the team in fulfilling guest requests, including dietary restrictions, seating preferences, and special occasions; respond efficiently and accurately to restaurant guest complaints and encourage guest feedback and inquiries.
• Follow up on guest comments, complaints, and other communications; evaluate customer communication channels and develop action plans and required follow-ups.
• Develop and implement marketing strategies and programs to increase food and beverage sales in partnership with Sales and Marketing.
• Report hotel imperfections and work with relevant colleagues to correct them; exercise independent judgment on guest and team-member matters.
• Communicate with other departments and the wider hotel team to maintain alignment; work hands-on with culinary and stewarding teams, conveying requests and concerns to support problem-solving and resolution.

Qualifications

• Bring a distinctive personality and passion to the role and team.
• Show aptitude and passion for operations, relationship-building, service, and strong communication.
• Have strong communication skills and a customer-service ethic.
• Be able to communicate comfortably in English, the hotel's primary language.

Skills

Compensation

The base compensation for this position ranges from USD 87,000 to USD 90,000 per annum.

Benefits

Medical, dental, and vision benefits; 401(k) plan; sick time; vacation time; complimentary meals on duty; access to a retailer discount platform; complimentary stays with breakfast at Dorchester Collection hotels (twice per year at each hotel); 50% off at restaurants within Dorchester Collection hotels; complimentary dry cleaning; hotel benefits.

Culture

Each hotel has its own kitchens, service teams and history. In Paris, for example, a sommelier at Le Relais Plaza works at Hôtel Plaza Athénée, while the pastry team at Le Meurice prepares work for a different house.

About Cerulean

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