- Location
- 701 Stone Canyon Road (View map)Los Angeles, CA 90077USA
- Employment
- Full-time
- Seniority
- Director
- Compensation
- $90,000–95,000/year
- Posted
- Nov 5, 2026
About Dorchester Collection
Dorchester Collection operates hotels including The Dorchester in London, Hôtel Plaza Athénée and Le Meurice in Paris, and The Beverly Hills Hotel in Los Angeles County. Its properties hire across rooms, restaurants, kitchens, engineering and guest services.
The Assistant Director of Guest Relations leads teams responsible for guest relations, concierge services and guest recognition, overseeing service delivery, training, guest information, room inventory and divisional expenses. The role is permanent, full-time, based at Hotel Bel-Air in Los Angeles, with an annual salary range of $90,000–$95,000.
Role & Responsibilities
- Lead guest relations coordinators, researchers, taskmasters, hosts, concierge teams and departmental leaders.
- Manage teams against KPIs, ensuring data quality and building institutional knowledge.
- Enable the concierge team to build relationships with key local partners.
- Use available on-the-job training tools, supervise ongoing training initiatives and conduct training when appropriate.
- Ensure employees have the proper supplies and uniforms.
- Create and facilitate human capital needs and performance management.
- Improve service by communicating with employees and helping them understand guest needs.
- Ensure seamless delivery of guest services and requests.
- Take ownership of guest requests and promises.
- Manage short-term pre-arrival arrangements and in-house guest needs.
- Lead the daily guest recognition meeting and coordinate execution.
- Maximize room inventory utilization.
- Manage divisional expenses.
Qualifications
- Strong communication skills and a customer-service ethic.
- Comfortable communicating in English, the primary language used at the hotel.
- At least 5 years of hotel experience in a guest-facing leadership role.
- Previous experience leading a complex team in the California labor market is desirable.
Skills
Experience
At least 5 years of hotel experience in a guest-facing leadership role; experience leading a complex team in the California labor market is desirable.
Workplace
This position is based in Los Angeles, California, USA.
Explore jobs in California or in the USA.
Compensation
The base compensation for this position ranges from USD 90,000 to USD 95,000 per annum.
Benefits
Medical, dental and vision benefits; 401(k) plan via Fidelity; sick time; employee activities; complimentary hotel stays through a tenure-based program; reduced hotel rates; food and beverage discounts at hotels.
Culture
Each hotel has its own kitchens, service teams and history. In Paris, for example, a sommelier at Le Relais Plaza works at Hôtel Plaza Athénée, while the pastry team at Le Meurice prepares work for a different house.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.