Dolce&Gabbana Client Advisor

About Dolce&Gabbana

Founded in Milan in 1985 by Domenico Dolce and Stefano Gabbana, Dolce&Gabbana is an Italian luxury house distinguished by its Sicilian inspirations, expressive aesthetic and devotion to craftsmanship. Its universe spans ready-to-wear, accessories, fine jewellery, beauty and home collections, alongside the exceptional creations of Alta Moda and Alta Sartoria. As an employer, the house brings together creative, artisanal, commercial and corporate expertise to translate a distinctive identity into products and client experiences worldwide. Careers across design, product development, merchandising, retail and supporting functions place professionals at the intersection of Italian heritage, contemporary luxury and the demands of an international business.

Role & Responsibilities

• Deliver impeccable service and act as a brand ambassador, ensuring each client receives service in line with Dolce & Gabbana’s expectations.
• Personalize the client experience to exceed expectations, while supporting and mentoring the team and ensuring a smooth sales ceremony on the shop floor.
• Demonstrate excellent product knowledge and knowledge of Dolce & Gabbana’s history and heritage; serve as a role model by prioritizing clients’ interests and consistently achieving monthly sales targets.
• Use clienteling tools proactively and effectively to achieve individual and store goals and develop the business.
• Monitor and update CRM records to build and retain relationships with current clients and identify potential clients.
• Achieve sales goals and contribute to business growth.
• Source new clients using CRM tools.
• Maintain and develop productive, long-term relationships with loyal Dolce & Gabbana clients.
• Oversee the organization’s sales policies, objectives, and initiatives.
• Assist with merchandising and shop-floor maintenance.

Qualifications

• Previous experience delivering high-quality, client-focused service, ideally in fashion and accessories retail, customer service, or luxury hospitality.
• Consistently deliver strong sales results and set a high standard through elevated client engagement on the sales floor.
• Demonstrate personal taste and passion for fashion culture, with the ability to create personalized looks.
• Demonstrate a natural business mindset and entrepreneurial spirit.
• Be open-minded and appreciate a Maison that values audacity, authenticity, and creativity.
• Bring a strong team-centric attitude and commitment to achieving shared goals.
• Be comfortable using digital tools and applications and learn new technologies quickly.
• Be motivated to work in a fast-paced environment and able to multitask and prioritize.
• Be proactive, enthusiastic, and solution-oriented.
• Have excellent written, oral, and listening skills in English and the local language.
• Embrace change as an opportunity to grow and develop.

Skills

Culture

Dolce&Gabbana’s workplace culture is shaped by its Italian heritage, expressive creativity and exacting standards of craftsmanship. Teams work within a distinctive creative vision that blends Sicilian influences with theatrical flair, placing strong emphasis on aesthetic identity, artisanal know-how and meticulous attention to detail.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.