Dolce&Gabbana Client Advisor

About Dolce&Gabbana

Founded in Milan in 1985 by Domenico Dolce and Stefano Gabbana, Dolce&Gabbana is an Italian luxury house distinguished by its Sicilian inspirations, expressive aesthetic and devotion to craftsmanship. Its universe spans ready-to-wear, accessories, fine jewellery, beauty and home collections, alongside the exceptional creations of Alta Moda and Alta Sartoria. As an employer, the house brings together creative, artisanal, commercial and corporate expertise to translate a distinctive identity into products and client experiences worldwide. Careers across design, product development, merchandising, retail and supporting functions place professionals at the intersection of Italian heritage, contemporary luxury and the demands of an international business.

Role & Responsibilities

• Deliver impeccable service and act as a brand ambassador, ensuring each client receives an experience aligned with Dolce&Gabbana’s standards.
• Personalize the client experience to exceed expectations; support, mentor and help the team deliver a smooth sales ceremony on the shop floor.
• Demonstrate excellent product knowledge and knowledge of Dolce&Gabbana’s history and heritage; lead by example by prioritizing client interests and consistently achieving monthly sales targets.
• Use clienteling tools proactively and manage time effectively to achieve individual and store goals and develop the business.
• Monitor and update CRM records to build and retain relationships with existing clients and identify potential clients.
• Achieve sales goals and contribute to business development.
• Source new clients using CRM tools.
• Maintain and build productive, long-term relationships with loyal Dolce&Gabbana clients.
• Oversee the organization’s sales policies, objectives and initiatives.
• Assist with merchandising and shop-floor maintenance.

Qualifications

• Proven experience delivering elevated, client-centric service in luxury fashion, accessories or premium hospitality, with a strong sales-performance record.
• Leads by example on the sales floor through exceptional client engagement, professionalism and high personal standards.
• Passion for fashion culture, a refined sense of personal style and the ability to create personalized looks.
• Strong business mindset and an entrepreneurial, results-driven approach to building and growing a client book.
• Collaborative, proactive team player who thrives in a fast-paced environment and embraces change and growth.

Skills

Culture

Dolce&Gabbana’s workplace culture is shaped by its Italian heritage, expressive creativity and exacting standards of craftsmanship. Teams work within a distinctive creative vision that blends Sicilian influences with theatrical flair, placing strong emphasis on aesthetic identity, artisanal know-how and meticulous attention to detail.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.