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- Location
- 4401 N IH-35, Suite 750 (View map)Round Rock, TX 78664USA
- Employment
- Part-time
- Seniority
- Entry-Level
- Compensation
- $15–19.50/hour
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Apr 1, 2026
About Coach
Coach is an international luxury accessories and lifestyle brand known for premium leather goods and contemporary design. Operated under the Tapestry, Inc. group, Coach combines American craftsmanship with a global retail footprint and places emphasis on customer experience, design innovation, and brand heritage.
Coach seeks a Sales Associate to serve as a brand ambassador delivering personalized luxury retail service across omni-channel platforms. This role encompasses client relationship building, consultative selling, POS and clienteling tool operation, and support for store operations including inventory management and visual merchandising. The successful candidate will drive sales performance through cross-selling and upselling while maintaining Coach's service standards and brand integrity.
Role & Responsibilities
- Represent Coach as a brand ambassador, adhering to Coach Guide to Style and Service standards and brand values
- Build and maintain lasting client relationships through personalized styling advice, product expertise, and fashion consultation
- Drive sales through consultative selling, cross-selling, upselling, and tailored product recommendations
- Utilize mobile POS, clienteling tools, and social selling platforms to capture customer data and encourage repeat purchases
- Develop and execute personal sales plans to meet or exceed individual and team KPIs
- Source new customers, maintain client relationships, and execute follow-up strategies to close sales
- Maintain high energy on the sales floor, manage multiple customer interactions simultaneously, and adapt selling techniques to business needs
- Execute daily operational responsibilities including cash wrap processing, inventory management, replenishment, and visual merchandising
- Maintain sales floor and stockroom organization, cleanliness, and stock levels while adhering to retail policies and asset protection procedures
- Process transactions efficiently including purchases, returns, exchanges, and online order pickups
- Support inventory cycles by receiving shipments, stocking merchandise, and managing product movement
- Assist team members across functional areas and foster a collaborative, trust-based work environment
- Participate in brand initiatives, training programs, and inclusion activities
- Demonstrate openness to feedback, adapt behaviors accordingly, and maintain professional composure in fast-paced situations
Qualifications
- Minimum 1+ years of sales experience, preferably in luxury retail
- Proficiency with POS systems and basic computer skills including iPad, laptop, and mobile POS operation
- Ability to read price sheets and release information
- Demonstrated knowledge of fashion trends and competitive landscape
- Strong English language proficiency
- Luxury retail background is preferred
- Experience with live-stream shopping, video content creation, or social media selling is advantageous
- Clienteling and customer data acquisition skills are preferred
Skills
Experience
1+ years of sales experience, with luxury retail background preferred. A combination of education and experience will be considered equivalent to specific tenure requirements.
Education
High school diploma or equivalent; further education in fashion, retail, or business is advantageous but not required.
Workplace
The successful candidate will be located in Round Rock, Texas, USA, with easy access to Austin.
Explore jobs in Texas or in the USA.
Compensation
The base compensation for this position ranges from USD 15 to USD 19.50 per hour.
Benefits
Medical insurance, dental insurance, vision insurance, 401(k), paid paternity and maternity leave, commuter benefits, disability insurance, and tuition assistance.
Culture
Coach fosters a client-centric, design-minded workplace that balances heritage craftsmanship with contemporary retail practices. The retail environment prizes polished presentation, collaborative teamwork and ongoing development for sales talent within the broader Tapestry group.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Advisor», «Brand Ambassador», «Style Consultant», «Retail Associate», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.