Coach Lead Supervisor

About Coach

Founded in New York in 1941, Coach is a modern American luxury house celebrated for its leather craftsmanship, effortless style, and optimistic spirit. As an employer, the brand offers a dynamic environment where heritage and innovation meet across design, retail, merchandising, digital, and corporate functions. Coach values creativity, inclusivity, and personal growth, encouraging teams to bring authentic perspectives to a global business with a distinctly New York attitude. Guided by its commitment to quality, self-expression, and responsible progress, Coach provides opportunities for talent to shape meaningful customer experiences while contributing to the continued evolution of an iconic lifestyle brand.

Role & Responsibilities

• Maintains a strong leadership presence on the sales floor to achieve sales targets and deliver an exceptional customer experience.
• Acts as a Brand Ambassador, embodying Coach values and increasing brand awareness.
• Leads the implementation of company initiatives and supports full business operations.
• Maintains a growth mindset toward business and personal development initiatives.
• Builds trust, demonstrates integrity and fosters collaboration within the store and across the organization to promote a fair, positive experience and an inclusive team culture.
• Monitors and analyzes sales data, identifies trends, recommends ways to improve store performance and implements individualized team development to enhance the customer experience.
• Applies business acumen and executes forward-planned strategies to achieve leadership initiatives related to store goals and KPIs.
• Supports recruiting, interviewing, performance evaluation and high-level training as needed.
• Provides feedback and guidance to improve individual performance and holds the team accountable for individual and business goals.
• Ensures the team complies with company policies, procedures and store operating procedures.
• Supports the execution of innovative strategies that create exceptional experiences for internal and external partners.
• Builds a customer-centric culture, prioritizes customer satisfaction and mentors the team on clienteling strategies to develop long-term customer relationships and meet business goals.
• Provides HR and conflict-resolution support to the team and district in the absence of the leadership team.
• Promotes company resources that support a healthy work environment for internal customers.

Qualifications

• At least 1 year of equivalent experience managing a competitive retail space at Lead Supervisor level.
• Able to bend, reach, stretch, climb and kneel, and maneuver around the sales floor and stockroom.
• Able to lift, carry and move at least 25 pounds regularly and, at times, lift and carry products, cartons, props or fixtures weighing up to 50 pounds.

Skills

Experience

At least 1 year of equivalent experience managing a competitive retail space at Lead Supervisor level.

Benefits

Medical, dental and vision insurance; 401(k); paid paternity and maternity leave; commuter benefits; disability insurance; tuition assistance.

Culture

Coach fosters a creative, inclusive workplace where teams are encouraged to bring authenticity, craftsmanship, and modern optimism to everything they do. As part of a global fashion house with a strong New York heritage, it offers a collaborative environment that values innovation, diversity, and personal growth.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.