Clinique Assistant Manager, Creative Operations

About Clinique

Clinique, founded in 1968 and part of The Estée Lauder Companies, is a pioneering prestige beauty brand built on dermatologist-developed skincare, rigorous testing, and a promise of effective, individualized care. As an employer, Clinique offers professionals the opportunity to contribute to a globally respected house where science, service, and innovation meet. Its teams are united by a commitment to skin expertise, inclusive beauty, and trusted client relationships, whether in retail, education, marketing, product development, or corporate functions. Employees join a culture that values precision, learning, collaboration, and the confidence that comes from helping people achieve healthy, radiant skin.

Role & Responsibilities

• Support the operations team in managing North America Creative projects from inception to completion, including 360 campaigns, social media, ecommerce and special events.
• Manage creative projects across online, social media, email, ecommerce assets and special initiatives from inception through production and delivery.
• Review incoming briefs and gather relevant information from business partners to develop creative execution timelines.
• Keep each stage of internal and external creative and approval processes on track, including design, copy, stakeholder reviews and final delivery.
• Monitor project progress through creative development and production through clear, ongoing communication and coordination with the creative team.
• Partner with creative and operations teams to develop projects and anticipate program launch and maintenance requirements outlined in content calendars.
• Balance multiple projects and priorities while ensuring exceptional execution quality, knowing when to elevate craft and when to optimize for speed, efficiency and scale.
• Partner with the content production team to plan and execute photo and video shoots and ensure timely asset delivery.
• Anticipate challenges, resolve problems proactively, inform Operations leadership of timeline or budget issues, and recommend solutions.
• Maintain and update brand status reports.
• Support continuous improvement of briefing, review and approval processes, communication cadences and SLAs to increase efficiency and scale creative output.
• Communicate processes and timelines to internal creative teams, brand teams and agency partners, and ensure adherence.
• Work with the Director to identify solutions for requests outside the standard operating model, such as accelerated timelines, budget constraints or last-minute opportunities, and determine a path that meets business needs while maintaining creative excellence.
• Maintain process documentation and training materials, support the development of new guides and resources, and help onboard team members to Creative tools, workflows and ways of working.

Qualifications

• At least 3 years of experience in creative operations or creative project management in an agency or brand environment.
• Understanding of creative process best practices; experience implementing process changes and improvements and setting strategic goals.
• Excellent written and verbal communication skills.
• Experience interfacing and building relationships with stakeholders and functions across a large, matrixed organization.
• Knowledge of 360 campaign execution formats, including social, digital, print and events; ability to take ownership of projects and follow through.
• Knowledge of digital formats for ecommerce, online advertising and social media.
• Ability to thrive in a fast-paced environment while managing multiple projects and priorities, with resilience, adaptability and a solutions-oriented mindset.
• Proactive problem solver with a can-do approach.
• Deep appreciation for beauty, culture, design and consumer trends, with curiosity about what comes next.
• Passion for exploring AI as a tool to improve workflows, efficiency and innovation.
• Bachelor’s degree or equivalent.

Skills

Experience

At least 3 years in creative operations or creative project management in an agency or brand environment.

Education

Bachelor’s degree or equivalent.

Culture

Clinique fosters a science-led, service-oriented workplace where teams are encouraged to combine dermatological expertise with empathy and personalized care. As part of a global prestige beauty environment, the brand values inclusivity, continuous learning, and high standards of professionalism, empowering employees to help clients feel confident in their skin.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.