- Location
- 611 Fifth Avenue Saks Fifth Avenue (View map)New York, NY 10022USA
- Employment
- Full-time
- Seniority
- Supervisor
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Nov 4, 2026
About Christian Dior
Christian Dior, founded in Paris in 1946, stands as one of the world’s most influential maisons, uniting haute couture, ready-to-wear, leather goods, fragrance, beauty, and exceptional retail experiences. As an employer, Dior offers a culture shaped by artistic audacity, meticulous craftsmanship, and the pursuit of excellence, where heritage and innovation continually enrich one another. Its teams collaborate across ateliers, studios, boutiques, and corporate functions within an international environment that values elegance, precision, inclusivity, and entrepreneurial spirit. Working at Dior means contributing to a legacy of timeless style while helping define the future of luxury with creativity, discipline, and purpose.
Christian Dior Couture seeks an Operations Supervisor to manage the boutique’s non-selling operations in coordination with Boutique Management, including stock, inventory, shipping and receiving, loss prevention, facilities and team support. The permanent, full-time, on-site role also supports payroll and scheduling, compliance, security and customer service.
Role & Responsibilities
- Manage the day-to-day non-selling functions of the boutique in coordination with Boutique Management, including shipping and receiving, after-sales, inventory control, loss prevention, point-of-sale functions and facilities maintenance; assist with other areas of boutique operations as needed.
- Ensure shipping and receiving transactions affecting store inventory are processed accurately by verifying purchase orders and ticketing, and auditing validation and verification reports.
- Maintain an orderly stock and receiving area and the general upkeep of the store; ensure merchandise is properly ticketed.
- Participate in inventory counts and cycle counts.
- Oversee associates’ compliance with company policies, procedures and standards covering safekeeping of company funds and property, personnel practices, security, inventory management, sales and record-keeping.
- Train, coach and lead associates in operational tasks, including point-of-sale and return procedures, alteration requests, and safety and security procedures.
- Monitor the accuracy of receiving, transfers, damages and returns to vendor to maintain inventory accuracy.
- Ensure adequate security and that physical facilities comply with safety codes and ordinances.
- Produce and maintain operational reports and records to ensure compliance with company policies and procedures.
- Ensure back-of-house operations are properly set up and organized.
- Lock and secure the store and oversee compliance with opening, closing and security procedures.
- Assist with payroll management and associate scheduling, and ensure compliance with payroll budgets.
- Help address issues affecting store service, efficiency and productivity.
- Provide and inspire outstanding customer service.
Qualifications
- At least 3 years of retail stock associate experience, with an operations background.
- Ability to work a full-time schedule with varying hours and days, including nights, weekends and holidays as needed.
- Strong interpersonal, communication, organizational and follow-through skills.
- Physical ability to stand for extended periods, move and handle merchandise and fixtures throughout the store, including lifting, and perform the stated duties.
- Willingness to adhere to all company policies, procedures, regulations and standards.
- Availability to travel as needed.
Skills
Experience
At least 3 years of retail stock associate experience, with an operations background.
Workplace
This position is based in New York, New York, USA.
Explore jobs in New York or in the USA.
Benefits
Employees may participate in employee-led communities focused on Sustainability, Diversity, Equity and Inclusion, and Corporate Social Responsibility.
Culture
Christian Dior fosters a culture of refined creativity, exceptional craftsmanship, and continuous innovation, where teams are encouraged to uphold the Maison’s heritage while shaping the future of luxury. As an employer, it offers a dynamic and exacting environment that values collaboration, excellence, and the development of talent across artistic, retail, and corporate disciplines.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Christian Dior, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Operations Supervisor», «Store Operations Supervisor», «Stockroom Supervisor», «Retail Operations Lead», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.