Christian Dior Client Advisor

About Christian Dior

Christian Dior, founded in Paris in 1946, stands as one of the world’s most influential maisons, uniting haute couture, ready-to-wear, leather goods, fragrance, beauty, and exceptional retail experiences. As an employer, Dior offers a culture shaped by artistic audacity, meticulous craftsmanship, and the pursuit of excellence, where heritage and innovation continually enrich one another. Its teams collaborate across ateliers, studios, boutiques, and corporate functions within an international environment that values elegance, precision, inclusivity, and entrepreneurial spirit. Working at Dior means contributing to a legacy of timeless style while helping define the future of luxury with creativity, discipline, and purpose.

Role & Responsibilities

• Build, manage and grow a personal client portfolio, focusing on retention, reactivation and lifetime value.
• Achieve and exceed individual sales goals and KPIs, including individual sales volume, units per transaction (UPT) and average dollars per transaction (ADS).
• Maintain a results-driven approach and a positive, team-first attitude; represent the brand inside and outside the boutique.
• Create a welcoming, client-focused environment and deliver best-in-class service in person, by phone and through electronic communication.
• Develop and nurture local and international client relationships through personalized outreach, appointment setting and consistent follow-up.
• Use product knowledge and brand storytelling to create memorable client experiences through the details and stories of the products.
• Resolve client issues in partnership with the leadership team, ensuring outcomes are accurate and support the business.
• Anticipate client needs and provide tailored product recommendations and styling guidance.
• Support floor moves, merchandising, visual merchandising and housekeeping as needed.
• Locate merchandise at other boutiques for clients and process charge-send sales in accordance with company guidelines.
• Manage individual stock assignments, including organizing stock on the sales floor and in the back of house.
• Participate in inventory and cycle counts, and protect boutique assets by following operating procedures.
• Pack or wrap customer merchandise as needed.
• Follow store security procedures, including locking and securing the premises as needed.

Qualifications

• At least 3 years of retail sales and client service experience, preferably in a luxury consumer goods environment.
• Strong drive for business results and a passion for creativity, fashion and the brand.
• Ability to build strong, lasting relationships through effective communication, organization and follow-through.
• Ability to provide outstanding customer service in person, by phone and through electronic communication.
• Availability to work varied hours and days, including nights, weekends and holidays as needed.
• Ability to operate the equipment required for the role, including phone systems, cash register, sensor-tag remover, computers and other office equipment.
• Ability to stand for extended periods, move and handle merchandise and fixture boxes, and lift at least 30 lbs.

Skills

Experience

At least 3 years of retail sales and client service experience; the profile also states a minimum of 5 years.

Culture

Christian Dior fosters a culture of refined creativity, exceptional craftsmanship, and continuous innovation, where teams are encouraged to uphold the Maison’s heritage while shaping the future of luxury. As an employer, it offers a dynamic and exacting environment that values collaboration, excellence, and the development of talent across artistic, retail, and corporate disciplines.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.