Chanel Senior Manager, Retail Performance and Insights

About Chanel

Chanel is one of the world’s most revered luxury houses, founded by Gabrielle Chanel and distinguished by an enduring vision of elegance, freedom, and modernity. As an employer, the House brings together métiers ranging from haute couture, fashion and leather goods to fragrance, beauty, watches, and fine jewelry, offering employees the opportunity to contribute to a legacy defined by exceptional craftsmanship and creative audacity. Chanel values excellence, discretion, collaboration, and long-term development, fostering an environment where talent is nurtured and heritage is continually reinterpreted for contemporary clients. Its teams are united by a commitment to quality, innovation, and the timeless spirit of the brand.

Role & Responsibilities

• Lead Multi-Brand Retail (MBR) commercial sales planning and KPI development within the overall Retail performance framework established by the Group Director.
• Develop door-level and monthly MBR sales plans, objectives and measures aligned with broader business priorities.
• Lead the creation and communication of weekly, monthly, quarterly and annual MBR performance recaps.
• Turn complex performance data into clear business narratives that explain material drivers, detractors, risks and opportunities.
• Combine quantitative analysis with retailer, market, door, category, competitive and field context to provide a complete view of performance.
• Translate insights into clear recommended actions, owners and measures of success.
• Lead the MBR performance-to-action cadence, tracking agreed actions and surfacing risks, dependencies or decisions.
• Provide analysis and recommendations across retailers, markets, doors, categories and relevant client or productivity measures.
• Partner with MBR Retail leadership, Planning and Commercial Development to ensure recommendations reflect retailer strategy and business realities.
• Provide interpretation and recommendations on goal achievement, incentive plans, contests and sales initiatives designed for the MBR business.
• Serve as the MBR business owner for performance dashboards, defining requirements, priorities, user needs and measures of success.
• Partner with technical report builders and data owners to improve dashboard usability, accuracy, relevance and data integrity.
• Establish a support and governance model for MBR reporting, Power BI usage, data interpretation and issue resolution.
• Identify opportunities to simplify reporting, reduce manual work and improve access to decision-relevant information.
• Ensure market-tour and senior-leadership materials provide a clear, accurate and decision-relevant MBR performance narrative.
• Surface risks and opportunities to the Group Director with a clear recommendation.

Qualifications

• Strong commercial and analytical judgment, with the ability to connect data to business decisions.
• Deep understanding of Retail performance, sales planning, objectives, KPIs and business intelligence.
• Experience in retail analytics, wholesale operations, business intelligence or a related field, ideally in a Multi-Brand Retail environment.
• Advanced analytical capability and proficiency with Excel, PowerPoint, Circana and data-visualization tools such as Power BI.
• Ability to combine quantitative analysis with retailer, market, competitive and field context.
• Excellent written and verbal communication skills, including the ability to explain complex information to senior leaders and varied audiences.
• Ability to develop a point of view and make clear, fact-based recommendations.
• Strong attention to detail while maintaining focus on the larger business story and decision required.
• Ability to manage multiple priorities, set analytical work priorities and make thoughtful trade-offs.
• Proven ability to work independently, take initiative and influence collaborative work across cross-functional teams.
• Passion for luxury Retail and understanding of the complexity of MBR business models and retailer partnerships.
• Ability to establish standards for accuracy, storytelling and leadership-ready output, and to develop analytical capability in others.
• 6–8+ years of progressive professional experience in retail analytics, wholesale operating models, performance management, business intelligence or a related field.
• Demonstrated experience with commercial sales planning, objective-setting, KPI development, reporting and executive-level business presentations.
• Experience partnering with Retail, Planning, Commercial Development, Finance, Technology, and market or field teams.
• Advanced proficiency in Excel and PowerPoint, with experience using Power BI and Circana or comparable analytical platforms.
• Bachelor’s degree required.
• Hybrid role based in New York City, with the ability to visit markets or points of distribution as business needs require.

Skills

Experience

6–8+ years of progressive professional experience in retail analytics, wholesale operating models, performance management, business intelligence or a related field.

Education

Bachelor’s degree required.

Compensation

The base compensation for this position ranges from USD 92,400 to USD 125,700 per annum.

Benefits

Dedicated paid time off for wellbeing and a Wellbeing fund; family and caregiving benefits, including parental leave, fertility support, MilkStork and Care.com Membership; paid vacation, holidays, sick days and volunteer days; 401(k) and other incentives; medical, dental and vision coverage; MDLIVE virtual care; One Medical; Flexible Spending Accounts for Health Care and Dependent Care; Health Savings Account; Employee Assistance Program; life insurance; Accidental Death and Dismemberment coverage; Short-Term and Long-Term Disability; Health Advocate; International Business Travel Accident and Medical coverage; commuter transit and parking benefits.

Culture

Chanel fosters a culture of timeless creativity, exacting craftsmanship, and quiet excellence, where employees are encouraged to uphold the house’s heritage while contributing to its continued innovation. The workplace environment is refined, collaborative, and deeply committed to quality, offering professionals the opportunity to grow within a globally respected maison that values discretion, artistry, and long-term vision.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.