Chanel Point of Sale Specialist

About Chanel

Chanel is one of the world’s most revered luxury houses, founded by Gabrielle Chanel and distinguished by an enduring vision of elegance, freedom, and modernity. As an employer, the House brings together métiers ranging from haute couture, fashion and leather goods to fragrance, beauty, watches, and fine jewelry, offering employees the opportunity to contribute to a legacy defined by exceptional craftsmanship and creative audacity. Chanel values excellence, discretion, collaboration, and long-term development, fostering an environment where talent is nurtured and heritage is continually reinterpreted for contemporary clients. Its teams are united by a commitment to quality, innovation, and the timeless spirit of the brand.

Role & Responsibilities

• Accurately and efficiently process sales transactions to deliver a seamless client experience.
• Explain store policies and transaction documentation to clients as needed.
• Support and encourage client engagement with digital tools.
• Take ownership of the cash wrap area, keeping packaging, materials and supplies stocked and organized.
• Support register opening and closing, handle cash and deposits, and coordinate the POS closing workflow.
• Oversee check refund procedures and ensure compliance with company standards.
• Process receipts, refunds and credits accurately and professionally.
• Bag, box, wrap and gift-wrap merchandise in accordance with CHANEL standards.
• Ensure accurate and complete client data capture during each transaction.
• Support point-of-sale and client-service responsibilities, contributing to a welcoming and efficient environment.
• Assist boutique colleagues to maximize client-facing time and support other boutique areas as needed.
• Maintain the daily operation of the point of sale and facilitate boutique opening and closing through an in-store presence.

Qualifications

• Strong attention to detail and organizational skills.
• Excellent communication and interpersonal abilities.
• Ability to handle cash and confidential client information responsibly.
• Experience with point-of-sale systems and digital client engagement tools preferred.
• Commitment to upholding CHANEL standards in client interactions and merchandise handling.
• Ability to thrive in a team environment and work independently and collaboratively.
• Understanding of and passion for client experience.
• Ability to work at pace and with energy while maintaining high attention to detail.
• Ability to communicate with internal and external clients calmly and professionally.
• Foreign-language skills preferred but not required.
• Passion for the House of CHANEL, its history, product offerings and commitment to social and cultural initiatives.
• Curiosity and desire to learn and grow professionally within CHANEL.
• Ability to multitask across projects in a dynamic, fast-paced boutique environment.
• Able to operate a register and comfortable with point-of-sale technology.
• Able to lift 15 lbs. and walk and/or stand for extended periods.
• Flexible schedule, including late nights, weekends and some holidays.

Skills

Experience

Minimum 1 year of related experience, including prior point-of-sale experience in a service industry.

Compensation

The base compensation for this position ranges from USD 25.50 to USD 31 per hour.

Benefits

Wellbeing resources, including dedicated paid Wellbeing Days in Retail and a Wellbeing Fund; family and caregiving benefits, including parental leave, fertility support, MilkStork and Care.com Membership; paid vacation, holidays, sick and volunteer days; 401(k) and other incentives; medical, dental and vision coverage; MDLIVE virtual care, One Medical, Flexible Spending Accounts for health care and dependent care, a Health Savings Account and Employee Assistance Program; life insurance, Accidental Death & Dismemberment, short- and long-term disability, Health Advocate, international business travel accident and medical coverage, and commuter transit and parking benefits. Benefits and perks are subject to eligibility and may be modified.

Culture

Chanel fosters a culture of timeless creativity, exacting craftsmanship, and quiet excellence, where employees are encouraged to uphold the house’s heritage while contributing to its continued innovation. The workplace environment is refined, collaborative, and deeply committed to quality, offering professionals the opportunity to grow within a globally respected maison that values discretion, artistry, and long-term vision.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.