- Employment
- Full-time
- Seniority
- Director
- Compensation
- $230,000–250,000/year
- Department
- Human Resources, People & Culture
- Posted
- Nov 10, 2026
About Chanel
Chanel is one of the world’s most revered luxury houses, founded by Gabrielle Chanel and distinguished by an enduring vision of elegance, freedom, and modernity. As an employer, the House brings together métiers ranging from haute couture, fashion and leather goods to fragrance, beauty, watches, and fine jewelry, offering employees the opportunity to contribute to a legacy defined by exceptional craftsmanship and creative audacity. Chanel values excellence, discretion, collaboration, and long-term development, fostering an environment where talent is nurtured and heritage is continually reinterpreted for contemporary clients. Its teams are united by a commitment to quality, innovation, and the timeless spirit of the brand.
CHANEL seeks a Head of Education for its Fragrance & Beauty division to modernize US education strategy, lead Education Executives and national makeup, skincare, and fragrance experts, and develop locally relevant content and learning programmes. The role is partially remote, with at least three in-person office days in New York City, and requires a minimum of 15 years’ experience, preferably 10+ years leading large hybrid teams. The anticipated base salary is $230,000–$250,000 annually, with variable pay potentially offered; other compensation components may include bonus potential, benefits, and perks.
Role & Responsibilities
- Set the strategic vision and modernize CHANEL’s beauty education approach using competitive analysis, consumer behavior shifts, and emerging learning modalities.
- Lead Education Executives and national specialists, including National Makeup Artists, Skincare Experts, and Fragrance Experts; develop individual expertise and elevate team performance.
- Create original education content for the US market and synthesize, translate, and adapt global education content for local relevance.
- Define the tools, capabilities, formats, and structures required for a competitive education function.
- Assess retail opportunities and evolving advisor learning needs, then create programming that measures and demonstrates training impact.
- Partner with the Chanel US Insights Team, external consultants, and internal market stakeholders to ground education in consumer data and outside-in perspectives.
- Ensure consistency, brand integrity, and measurable effectiveness across education programming, channels, markets, and touchpoints.
- Use competitive analysis, consumer behavior insights, and retail innovation to shape strategy.
- Develop original training content and adapt global campaigns into locally relevant learning experiences.
- Bring strategic educators and makeup, skincare, and fragrance specialists together under a unified vision and culture of excellence.
- Navigate transformation, complexity, and competing priorities while maintaining a clear strategic perspective.
- Inspire Beauty Advisors and the wider team to learn, grow, and deliver exceptional client experiences.
- Build collaboration among internal markets, global partners, external consultants, and field teams.
- Challenge existing practices and propose improved approaches.
- Use insights and impact metrics to guide content creation, programme evolution, and resource investment.
- Lead, coach, and develop high-performing teams with empathy, clarity, and accountability.
- Plan, manage, and optimize a significant annual budget; apply business acumen to P&L dynamics, resource optimization, and education’s contribution to revenue growth.
- Communicate and influence effectively with senior stakeholders, cross-functional partners, and field teams.
Qualifications
- Proven track record leading education or learning and development functions at scale in luxury beauty, retail, or a similarly client-centric, brand-driven environment.
- Experience managing teams of strategic educators and technical craft specialists, including National Makeup Artists, Skincare Experts, and Fragrance Experts.
- Demonstrated experience developing original education and training content for a local or regional market, with an editorial eye for brand voice, storytelling, and learning effectiveness.
- Experience adapting and synthesizing global content for local market application.
- Visionary strategic thinking combined with the operational rigor to implement strategy.
- Deep knowledge of modern learning methodologies, digital education platforms, and adult learning in a retail environment.
- Experience conducting or commissioning competitive and consumer landscape analysis to inform education strategy.
- Strong perspective on how education roles and team structures should evolve for a modernized retail model, including geography and coverage considerations.
- Strong business acumen and budget governance, including understanding of P&L dynamics, resource optimization, and education’s contribution to revenue growth.
- Exceptional communication and influencing skills with senior stakeholders, cross-functional partners, and field teams.
- Minimum 15 years of experience, preferably 10+ years leading large hybrid teams.
Skills
Experience
Minimum 15 years of experience, preferably 10+ years leading large hybrid teams.
Workplace
The successful candidate will be located in New York, New York, USA.
Explore jobs in New York or in the USA.
Compensation
The base compensation for this position ranges from USD 230,000 to USD 250,000 per annum.
Benefits
Wellbeing resources, including dedicated paid time off for wellbeing, a two-week August office closure, and a wellbeing fund; family and caregiving benefits, including parental leave, fertility support, MilkStork, and Care.com membership; paid vacation, holidays, sick leave, and volunteer days; 401(k) and other incentives; medical, dental, vision, MDLIVE virtual care, One Medical, flexible spending accounts for healthcare and dependent care, a health savings account, and an employee assistance program; life insurance, accidental death and dismemberment coverage, short- and long-term disability, Health Advocate, international business travel accident and medical coverage, and commuter transit and parking. Employees are encouraged to take annual time off to volunteer through CHANEL Community, and CHANEL matches employee donations to select charitable organizations. Benefits and perks are subject to eligibility and may be modified.
Culture
Chanel fosters a culture of timeless creativity, exacting craftsmanship, and quiet excellence, where employees are encouraged to uphold the house’s heritage while contributing to its continued innovation. The workplace environment is refined, collaborative, and deeply committed to quality, offering professionals the opportunity to grow within a globally respected maison that values discretion, artistry, and long-term vision.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.