Chanel Data Steward Manager

About Chanel

Chanel is one of the world’s most revered luxury houses, founded by Gabrielle Chanel and distinguished by an enduring vision of elegance, freedom, and modernity. As an employer, the House brings together métiers ranging from haute couture, fashion and leather goods to fragrance, beauty, watches, and fine jewelry, offering employees the opportunity to contribute to a legacy defined by exceptional craftsmanship and creative audacity. Chanel values excellence, discretion, collaboration, and long-term development, fostering an environment where talent is nurtured and heritage is continually reinterpreted for contemporary clients. Its teams are united by a commitment to quality, innovation, and the timeless spirit of the brand.

Role & Responsibilities

• Define a data quality framework, including KPIs, thresholds, naming conventions and harmonization standards.
• Own and manage business-side data quality projects across the Fragrance and Beauty, Fashion, and Watches & Fine Jewelry divisions.
• Benchmark data quality against industry standards to help CHANEL remain ahead of competitors.
• Propose data-flow optimizations to improve efficiency and develop new approaches to maximize data usage.
• Monitor the client database proactively and continuously to maintain its health.
• Partner with the Tech team to detect quality gaps and develop automated monitoring that flags data-quality issues before datasets are used for reporting or activation.
• Define and harmonize naming conventions across the client database, ensuring new data follows agreed standards and remains consistent and interpretable across divisions.
• Lead ongoing database cleansing and hygiene by eliminating inconsistencies and non-compliant values.
• Serve as the subject-matter expert on client database business rules, educating the Client Intelligence community about data behavior and helping stakeholders distinguish expected scenarios from genuine quality issues.
• Conduct weekly data stewardship activities to consolidate sensitive U.S. client profiles and coordinate international client cases with other regions as the U.S. representative in the Global Data Steward community.
• Perform comprehensive data validation on all incremental datasets.
• Identify, prioritize and resolve data-quality issues with CHANEL Tech to ensure client data is accurate and usable.
• Develop practical workarounds and interim solutions that help divisions meet business objectives while sustainable resolutions are developed.
• Continuously improve client datasets to maintain best-in-class data quality and enable data analysts and business teams to generate meaningful insights.
• Lead data-quality initiatives end to end, from issue identification, impact assessment and root-cause analysis through testing, validation, communication and resolution.
• Plan, coordinate and track project progress, communicate updates across stakeholders, and ensure timely delivery and clear accountability.
• Propose innovative improvements to strengthen long-term database health and support the Client Data roadmap in partnership with the Client Data Product Owner.
• Coordinate with data analyst teams and communicate issue-resolution updates across organizational levels with a business-focused perspective.

Qualifications

• Minimum 5 years of experience in data management, data stewardship and growth, or in data stewardship, analysis or a similar area.
• Background in data engineering or data management.
• Experience with CRM systems, analytics and activations.
• Ability to contribute to end-to-end project delivery with minimal guidance and influence the business on best practices and solutions.
• Strong written and oral communication skills, with the ability to communicate effectively with all stakeholders.
• Bachelor’s or master’s degree preferred.

Skills

Experience

Minimum 5 years in data management, data stewardship and growth, or in data stewardship, analysis or a similar area.

Education

Bachelor’s or master’s degree preferred.

Compensation

The base compensation for this position ranges from USD 70,000 to USD 135,000 per annum.

Benefits

Wellbeing resources, including dedicated paid time off for wellbeing, a two-week August office closure and a wellbeing fund; family and caregiving benefits, including parental leave, fertility support, MilkStork and Care.com membership; paid vacation, holidays, sick days and volunteer days; 401(k) and other incentives; medical, dental and vision coverage, MDLIVE virtual care, One Medical, flexible spending accounts for healthcare and dependent care, a health savings account and an employee assistance program; life insurance, accidental death and dismemberment coverage, short- and long-term disability, Health Advocate, international business travel accident and medical coverage, and commuter transit and parking benefits. Benefits and perks are subject to eligibility.

Culture

Chanel fosters a culture of timeless creativity, exacting craftsmanship, and quiet excellence, where employees are encouraged to uphold the house’s heritage while contributing to its continued innovation. The workplace environment is refined, collaborative, and deeply committed to quality, offering professionals the opportunity to grow within a globally respected maison that values discretion, artistry, and long-term vision.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.