Chanel Boutique Host

About Chanel

Chanel is one of the world’s most revered luxury houses, founded by Gabrielle Chanel and distinguished by an enduring vision of elegance, freedom, and modernity. As an employer, the House brings together métiers ranging from haute couture, fashion and leather goods to fragrance, beauty, watches, and fine jewelry, offering employees the opportunity to contribute to a legacy defined by exceptional craftsmanship and creative audacity. Chanel values excellence, discretion, collaboration, and long-term development, fostering an environment where talent is nurtured and heritage is continually reinterpreted for contemporary clients. Its teams are united by a commitment to quality, innovation, and the timeless spirit of the brand.

Role & Responsibilities

• Welcome clients warmly upon arrival and share relevant health and safety information.
• Use tools and processes to manage client wait times and appointments.
• Answer client questions and help make the transition between waiting and the in-boutique experience seamless.
• Maintain the flow of traffic to support adequate service levels.
• Communicate expected wait times and what clients can expect in the boutique, setting realistic expectations.
• Support boutique teams as needed, maximizing colleagues’ client-facing time.
• Be present in the store to support boutique opening and closing, inventory receipt, and product shipments that support sales and optimal client service.

Qualifications

• Ability to thrive in a team environment and collaborate effectively.
• Understanding of and passion for client experience.
• Excellent communication skills.
• Foreign language skills preferred but not required.
• Passion for the House of CHANEL, its history and product offerings, and its commitment to social and cultural initiatives.
• Curiosity and desire to learn and grow professionally within CHANEL.
• Able to work independently and with others.
• Able to lift 15 lbs.
• Flexible schedule with availability for late nights, weekends, and some holidays.

Skills

Experience

Minimum 1 year of related experience

Education

Minimum high school diploma

Compensation

The base compensation for this position ranges from USD 25.50 to USD 28 per hour.

Benefits

Wellbeing resources, including dedicated paid Wellbeing Days in Retail and a Wellbeing Fund; family and caregiving benefits, including parental leave, fertility support, Milk Stork, and Care.com Membership; paid vacation, holiday, sick, and volunteer days; 401(k) and other incentives; medical, dental, vision, MDLIVE virtual care, One Medical, Flexible Spending Accounts for health care and dependent care, Health Savings Account, Employee Assistance Program, life insurance, Accidental Death & Dismemberment, short- and long-term disability, Health Advocate, international business travel accident and medical coverage, and commuter transit and parking benefits.

Culture

Chanel fosters a culture of timeless creativity, exacting craftsmanship, and quiet excellence, where employees are encouraged to uphold the house’s heritage while contributing to its continued innovation. The workplace environment is refined, collaborative, and deeply committed to quality, offering professionals the opportunity to grow within a globally respected maison that values discretion, artistry, and long-term vision.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.