- Location
- Dawsonville Georgia USA
- Employment
- Full-time
- Seniority
- Supervisor
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Nov 10, 2026
About Burberry
Burberry Limited, a quintessentially British luxury fashion house, is renowned for its innovative designs and commitment to quality. As part of the global luxury conglomerate, Burberry offers a dynamic and inclusive work environment where creativity and excellence are at the forefront. The company is dedicated to fostering a culture that encourages diversity and sustainability, making it a leader in the luxury industry.
Burberry seeks a Service Supervisor in Dawsonville, Georgia, to oversee daily sales-floor service, coach associates and drive customer experience, sales goals and KPIs. The role includes talent development, store training, customer issue resolution and opening and closing support.
Role & Responsibilities
- Supervise, assist and motivate sales associates to deliver high-value client experiences on the selling floor, ensuring every customer interaction is memorable.
- Partner with associates to improve selling skills, close sales and achieve sales goals and KPIs.
- Lead a high-performing, customer-facing service team; coach and provide feedback to deliver the Burberry Experience in line with brand strategies.
- Manage customer flow to ensure excellent service and that no client is left unattended; set service standards and pace.
- Drive collaboration on the selling floor among sales associates, specialists, stock associates and the operations team.
- Provide in-the-moment coaching after transactions and client interactions; review successes and development opportunities with associates and ensure follow-through on actions.
- Develop and retain talent through recognition, rewards, monthly development plans and annual performance reviews.
- Lead by example by delivering the Burberry Experience to customers when needed.
- Partner with the GM, SM and S&P to own in-store Burberry Experience training, reinforcing key elements through morning and weekly meetings, role-play, tips and discussion of individual associates’ challenges.
- Partner with store management to set performance expectations and deliver formal feedback through monthly Burberry Experience Development Plans.
- Resolve difficult customer issues and escalate them to management when necessary.
- In the absence of store management, process post-void transactions and authorise promotional discounts and employee sales.
- Drive the in-store digital experience and use digital resources to communicate when face-to-face interaction is not possible.
- Understand the business and communicate needs and ideas effectively to advance it.
- Understand company policies and procedures, and consistently follow and enforce operational guidelines.
- Assist with store opening and closing, including securing doors, windows and merchandise, setting the alarm and following POS procedures.
- Perform additional duties as required.
Qualifications
- Advanced knowledge of a POS system.
- Previous experience with Apple mobile devices and comfort using digital tools.
Skills
Experience
1–2 years of supervisory or management experience in retail sales.
Workplace
This position is based in Dawsonville, Georgia, USA.
Explore jobs in Georgia or in the USA.
Culture
Burberry fosters a creative and inclusive workplace culture that values diversity and sustainability. The company is committed to being a force for good, driving industry change and championing community engagement.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.