Blancpain Luxury Retail Keyholder

About Blancpain

Founded in 1735 in Villeret, Blancpain stands among the most revered names in Swiss haute horlogerie, celebrated for its uninterrupted devotion to mechanical watchmaking, exceptional complications and refined craftsmanship. As an employer, the Maison offers a culture where heritage and innovation meet: artisans, engineers, designers and commercial talents contribute to creations that honour centuries of savoir-faire while advancing contemporary watchmaking. From iconic collections such as the Fifty Fathoms to the most intricate grand complications, Blancpain fosters precision, patience and excellence, providing professionals with the opportunity to grow within a prestigious environment shaped by authenticity, mastery and a profound respect for time.

Role & Responsibilities

• Deliver a distinctive and memorable experience to every client.
• Meet and exceed sales goals and boutique performance objectives.
• Develop prospective clients through clienteling, networking, proactive outreach, and follow-up.
• Provide superior after-sales service.
• Build and maintain strong client relationships and cultivate a loyal clientele.
• Sell Blancpain watches while delivering an outstanding brand experience.
• Open and close the boutique, carry out operational duties, and support inventory management.
• Resolve client concerns professionally and discreetly.
• Handle high-value merchandise while maintaining confidentiality.

Qualifications

• At least 4 years of luxury retail experience, preferably in fine jewelry, luxury watches, fashion, or other high-end luxury goods.
• Previous experience as a Keyholder or Senior Sales Associate, or leadership experience in a luxury retail environment.
• A proven record of achieving and exceeding individual sales goals and boutique performance objectives.
• Strong understanding of luxury client service standards and relationship management.
• Demonstrated ability to develop, maintain, and expand a loyal clientele through proactive outreach and follow-up.
• Passion for luxury timepieces, fine craftsmanship, and exceptional customer experiences.
• Excellent communication, interpersonal, and storytelling skills, with the ability to engage a sophisticated clientele.
• Strong organizational skills and exceptional attention to detail.
• Ability to collaborate in a team-oriented environment while remaining self-motivated.
• Professional, polished, brand-appropriate appearance and demeanor.
• Ability to multitask and perform effectively in a fast-paced luxury retail environment.
• Flexible availability, including evenings, weekends, and holidays.
• Fluency in additional languages is a plus.

Skills

Experience

At least 4 years of luxury retail experience; previous Keyholder, Senior Sales Associate, or leadership experience in a luxury retail environment.

Benefits

Medical, dental, and vision insurance, eligible from the first day of the month after 30 days, with employer contributions; immediate 401(k) participation and a 100% vested employer match after one year; 18 PTO days per year, increasing to 23 after five years; seven days of extended paid medical, parental, and military leave per year; holiday pay; company-paid life insurance and long-term disability; voluntary Flexible Spending Account, short-term disability, and accident/hospital indemnity insurance; employee product discount; internal transfer and growth potential; $500 employee referral bonus.

Culture

Blancpain fosters a workplace culture rooted in centuries-old Swiss watchmaking expertise, where precision, patience, and respect for craftsmanship guide every detail. As an employer, the Maison values technical mastery, innovation within tradition, and close collaboration among artisans, engineers, and commercial teams in an environment defined by discretion and excellence.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.